Villa Group

Owner-operator of Maldives luxury resorts

F&B Supervisor

Food & Beverage Operations ManagementUpdated on Nov 8

Full-timeNalaguraidhoo, MaldivesNo salary listedIn-person

About the Job

Requirements

Knowledge of Micros/POS systems.
At least 2 to 3 years of experience in the hotel industry.
Ability to focus attention on guest needs while remaining calm and courteous.
Strong interpersonal and problem-solving abilities.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively and collaboratively as part of a team.

Responsibilities

Report to the Food and Beverage office five minutes before duties, sign in, collect necessary daily information, and sign out at the end of each shift; obtain Food and Beverage Manager approval for any duty-time changes.
Maintain punctuality and set an example for subordinates.
Attend to guests promptly, including meeting, greeting, and seating them.
Check linen stock, issue linen to waiters, and exchange soiled linen for clean linen.
Ensure beverages are stored at appropriate temperatures in the bar and displays.
Review daily room arrivals and departures, special events, and VIP movements at the start of the shift.
Maintain hygiene standards set by the Food and Beverage department.
For the Coffee Shop, ensure welcome drinks and face towels are served to new arrivals on time.
Maintain personal hygiene and grooming, and supervise staff in applying safe and hygienic work practices.
Direct and follow up service personnel activities, assisting as needed to maintain workflow and guest service.
Model professional conduct and support the development of subordinates’ attitudes and skills.
Train staff to perform tasks and services according to Sun Island standard operating procedures.
Provide ongoing feedback to service personnel to improve service standards.
Communicate operational matters to the superior.
Assist with staff induction and motivate staff to promote Food and Beverage sales.
Handle guest complaints professionally and regularly check guest satisfaction with service quality.
Ensure the outlet is ready to open 15 minutes before its posted opening time.
Supervise and check preparation and maintenance of workstations, work areas, and back-of-house areas to ensure hygiene and sanitation.
Maintain inventory and adequate stock of necessary outlet commodities.
Identify operational deficiencies and ensure countermeasures are taken.
Ensure special events and themed dinners are ready 15 minutes before their posted opening time.
Undertake other tasks assigned by the Food and Beverage Manager or department in-charge.
Adhere to outlet cashiering procedures.

Job Description

Ensure punctuality; report to the F&B office 5 minutes prior to duties and sign on the attendance; collect any necessary information for the day. And also should return to the office and sign on the sheet at the end of every shift. Any changes to the duty time will be made by the approval of the F&B Manager.
Ensure you are always punctual and should be an example for the subordinates.
Attend all guests promptly; meet. Greet, and seat the guest.
Check linen stock, issue it to waiters and exchange new linen for soiled ones.
Ensure the storage and temperature of all beverages in the bar/displays.
Check the daily house count arrivals and departures, special events and VIP movements when the shift begins.
Ensure the hygiene standards of the premises set by the F&B department.
Ensure welcome drinks and face towels are served to the new arrivals on time. (Only apply to Coffee Shop).
Maintain personnel hygiene, grooming and supervise the application of safe and hygienic work-practices of all staff.
Direct and follow-up the activities of all service personnel and assist as necessary to ensure a smooth workflow and proper guest service.
Maintain a high sense of self-respect and abide by a code of conduct to develop the attitudes and skills of the subordinates.
Train staff to execute all the tasks/services as per to the S.O.Ps of Sun Island.
Give on-going feedback to all service personnel to improve service standards.
Communicate with the superior concerning all the aspects of the operation.
Assist in staff induction and motivate them to promote F&B sales.
Handle guest complaints professionally and regularly check with guest on the quality of service provided.
Ensure the outlet is ready to open 15 minutes prior to the posted opening time.
Supervise and check the preparation and maintenance of all workstations, work area and back of the house areas to ensure hygiene and sanitation.
Maintain inventory and adequate stock of necessary commodities at the outlets.
Identify deficiencies of the operation and have counter measure taken to estimate these.
Ensure all special event & theme dinners are ready 15 minutes prior to the posted opening time.
Under take any other tasks assigned by F&B Manager/ department in-charge.
Loyalty towards job and management.
Ensures that all the outlet cashiering procedures are strictly adhered to.

Qualifications

Ability to focus attention on guest needs, remaining calm and courteous at all times
Knowledge in using Micros / POS system
Experience in the hotel industry of at least 2 to 3 years
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team

Additional Information

Serve with Humility | Radiate Optimism | Rely on Our Family

About the Company

Villa Group

Owner-operator of Maldives luxury resorts

Villa Resorts owns and operates a collection of private island luxury resorts in the Maldives, each with its own distinct concept and on-site experiences. Villa Holidays Touristik GmbH serves as the international wholesaler that sells holiday packages and works with European travel agents to promote the resorts. The company controls the guest experience by managing its own properties (including modern dining concepts and curated wine collections) and emphasizes locally owned operations and sustainable, culturally immersive stays. Its goal is to grow its Maldivian luxury portfolio, expand eco-focused and immersive destinations, and extend its international reach while maintaining high-quality, locally run hospitality.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Frankfurt, Germany
Founded: 1997

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