Front Office Assistant/Registrar

Overview

Manages the appointment schedule and ensures all required administrative duties are completed for patient care. Coordinates the operations of the front office to ensure patient information is entered timely and accurately.  

Responsibilities

Greet incoming patients and obtain necessary information for patients including verification of insurance information.

Answer incoming phone calls and assist callers or route to appropriate personnel.

Obtain required prior authorizations and referrals prior to visit/surgery date to ensure proper reimbursement.

Retrieve and organize patient files, laboratory reports, radiology reports, and additional records or any other sources of patient information/documents, etc.

Collect co-pays, deductibles, and patient balances at time of service as required.

Schedules clinic appointments, exams, and surgeries as needed and per physician direction to include obtaining the proper authorizations.

Scanning records and forms into the EMR as required

Contact patients for non-scheduled and missed appointments.

Communicate directly with the referring providers regarding those patients with missed appointments.

Schedule appointments, exams, and test as directed by medical staff, provide information regarding preparation for tests as needed.

Prepare and batch deposits from patient cash and check payments. Obtain and send all necessary information to billing agency including payments and receipts.

Routinely reconcile petty cash drawer and report variances as identified.

Assist the physicians with administrative needs.

Assist Manager with purchase of office and medical supplies within approved budgets.

Maintain patient privacy in all matters including written medical records and computer records.

All other duties as assigned.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

High school diploma or GED

At least two years’ experience in a health care setting preferred.

Ability to operate basic office equipment.

Attentions to detail and to work with frequent interruptions.

Excellent verbal communication skills to interact with patients and other visitors.

Ability to establish effective working relationships with medical staff and co-workers.

Ability to maintain patient confidentiality.

Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

Requires manual dexterity.  Position is in an office setting requiring mostly sitting with some standing, reaching, bending, and stooping during the course of each day.  Occasionally requires lifting up to 40 pounds from floor to shoulder level.  May require use of footstool. The position includes possible exposure to human body fluids, disease, infection, lab chemicals, and hazard materials. The position involves contact either face to face, by email or over the phone with co-workers, physicians, and patients.  

Physical presence onsite is essential.  Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.