ServiceNow Developer - Applications Analyst II

We are seeking a skilled ServiceNow Developer to join our team as an Applications Analyst II. The ideal candidate will possess a solid background in application development and administration, with a focus on ServiceNow solutions, to enhance system functionality and user experience. This role requires experience in various technologies and methodologies, including CI/CD and solution design, to optimize IT service management processes and ensure seamless integration with existing systems.

Due to the nature of our work, US Citizenship is required for all positions.

• Bachelor’s degree in a computer related field or equivalent training and experience with at least 2 years of relevant experience.
• Two or more years of proven experience in ServiceNow development, including App Engine (scoped applications), Portal development, and system integration with ServiceNow.
• Two or more years of experience developing process improvements within complex application environments.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with REST/SOAP web services and integration patterns.
• Solid understanding of ServiceNow architecture, including Business Rules, Client Scripts, UI Policies, Flow Designer, and other core components.
• Familiarity with CI/CD processes and tools for continuous integration.
• Demonstrated analytical, problem-solving, and technical troubleshooting skills.
• Proficient skillset in SQL Server and Oracle relational databases. Ability to demonstrate proficiency in SQL Server and Oracle relational databases.
• Experience working with Agile project methodologies is preferred.
• ServiceNow Administrator, Developer, or ITIL certifications are preferred.
• Demonstrate good technical troubleshooting, testing, and debugging skills.
• Knowledge of threat intelligence concepts is an advantage.
• Good verbal and written communication and presentation skills, with the ability to collaborate effectively in a team environment while being self-motivated and capable of working independently on assigned tasks.
• Demonstrate working knowledge of technical principles, theories, standards, practices, and procedures in software development or database administration.
• Ability to multitask and manage individual task priorities.
• Ability to participate in projects that may involve other IT sections, departments, and consultants.
• Ability to support multiple software applications or database platforms.
• Must have experience in a range of tools and technology used by NNSS.
• Ability to solve technical design and development problems.
• Good analytical and problem-solving skills.
• Demonstrate clear verbal and written communication and presentation skills.
• The primary work location will be at the Losee Road Facility in North Las Vegas, Nevada.
• Work schedule will be 4/10s Monday through Thursday (subject to change).
• Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.

Ability to obtain a HSPD-12 Personal Identity Verification credential under the Department of Energy Order 206.2, ‘Identity, Credential, and Access Management,’ and Supplemental Directive NNSA SD 206.2, ‘Implementation of Personal Identity Verification for Uncleared Contractors.’

MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Hourly range for this position is: $36.90 - $55.35.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity. 

Key Responsibilities

• Participate in the design, development, and implementation of applications and modules, with an emphasis on ServiceNow solutions (including App Engine scoped applications and Portal development), to meet business requirements.
• Collaborate with cross-functional teams to gather, analyze, and translate user requirements into detailed technical specifications and functional software designs.
• Utilize front-end development skills (JavaScript, HTML, CSS, script fields, Visual Studio Code) to enhance user interfaces and experiences within various platforms, particularly ServiceNow.
• Implement and maintain system integrations using SOAP and REST APIs to ensure efficient data flow between third-party applications and core systems.
• Participate in the solution design process, contributing to scalable, efficient, and secure application systems.
• Support the implementation and adoption of CI/CD practices and tools to streamline deployment processes, improve software quality, and ensure continuous integration.
• Conduct testing of applications to validate functionality, performance, and security, identifying and resolving discrepancies.
• Provide ongoing support, maintenance, and troubleshooting for existing applications, including the ServiceNow platform and its associated systems.
• Assist in preparing time and cost estimates, and help develop schedules for software development, maintenance, and modification tasks.
• Review and analyze software and test results to ensure modifications meet specifications and user requirements.
• Develop and maintain software operating documentation and user instructions.
• Stay updated on industry trends, emerging technologies, and best practices in application development, with a focus on ServiceNow.