Customer Service Representative

Job Description

🍕 INTERNAL JOB DESCRIPTION — Customer Service Representative (CSR)

Customer Delight Pizza, LLC

Position Summary

Our Customer Service Representatives are the heartbeat of the store. CSRs help create delight in every interaction — from making delicious products to greeting our guests with energy, accuracy, and care. This role supports store operations by serving customers, preparing high-quality items, and keeping the store clean, safe, and ready for business.

Key Responsibilities

✨ Deliver Delight Through Service

• Greet every guest with warmth, confidence, and a smile.

• Take accurate phone, walk-in, and online orders with a friendly, upbeat tone.

• Communicate clearly with customers and teammates.

• Resolve basic concerns and ensure each guest leaves feeling valued.

✨ Create Products That Delight

• Prepare pizzas, sides, and menu items following portioning and quality standards.

• Maintain food safety, sanitation, and proper prep procedures.

• Stay focused and quick during rush times.

✨ Keep the Store Ready for Delight

• Complete housekeeping tasks including wiping surfaces, sweeping/mopping, dishes, and trash.

• Maintain a clean, organized workstation and guest area.

• Assist with stocking and product rotation.

✨ Support the Team

• Work with a “we before me” mindset.

• Follow all policies, procedures, and safety guidelines.

• Jump in where needed to keep the shift running smoothly.

Qualifications

• Friendly, positive communicator.

• Comfortable moving quickly in a fast-paced environment.

• Able to stand, walk, bend, and lift up to 25 lbs.

• Meets all company and state employment requirements.

Work Environment

A fast-moving, team-driven space where we talk to customers, make products, and keep the store clean and ready.

Qualifications

Additional Information