Reservation Sales Agent

Reservation Sales Agent

Protea Hotel Fire & Ice! Cape Town

At Protea Hotels, being A Step Ahead starts with our people. We take pride in anticipating what guests need and creating experiences that feel personal, genuine and welcoming. Here, you are encouraged to bring your own personality, ideas and energy to everything you do, while working alongside people who value collaboration, authenticity and a job well done. We believe in giving our people the confidence and opportunities to grow, explore new possibilities and take their careers further. 

As part of the Marriott International family, Protea Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

Position Summary

The Reservations Sales Coordinator is responsible for processing reservation requests, modifications, and cancellations while identifying guest needs and recommending the most suitable room options and rates. This role supports revenue generation through effective sales techniques, accurate reservation management, room inventory control, and exceptional guest service while ensuring all reservation information is accurately maintained within Marriott systems. 

What you'll do

• Process reservation requests, amendments, and cancellations received via telephone, email, fax, or other communication channels. 
• Identify guest accommodation requirements and recommend suitable room types, rates, and packages to maximize guest satisfaction and revenue opportunities. 
• Verify room availability, occupancy, rates, and reservation details before confirming bookings. 
• Explain guarantee policies, cancellation terms, special rates, promotions, and hotel services to guests. 
• Assist guests with special requests and ensure all requirements are documented accurately within reservation systems. 
• Manage room blocks, group bookings, reservations, and inventory control to ensure accuracy and availability. 
• Communicate VIP reservation information and coordinate with Sales, Front Desk, and other departments to support guest requirements. 
• Set up billing accounts and process reservation-related financial arrangements in accordance with accounting policies and procedures. 

What you'll bring

• High school diploma or G.E.D. equivalent. 
• Minimum of 1 year of related work experience in reservations, hospitality, sales support, or customer service. 
• Strong customer service orientation and interpersonal skills. 
• Excellent telephone etiquette and communication skills. 
• Strong English language proficiency, listening, reading, and writing abilities. 
• Good computer skills with the ability to work confidently within reservation and property management systems.
• Strong attention to detail, time management, organisational, and multitasking abilities. 
• Ability to use sales techniques to identify guest needs and maximise revenue opportunities. 
• Professional, dependable, and positive approach to guest interactions. 

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.