RN Operations Supervisor - Hospital at Home

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Based in Charlestown and field based, position supports off hours shifts including but not limited to 10a-6p, 11a-7p, and 3p-11p.

The Hospital at Home RN Operations Supervisor is responsible for overseeing BILH Hospital at Home operations during the off-shift, including direct oversight of the clinical care schedule and logistics for all patients on service and being considered for admission. The RN Operations Supervisor has a strong interest in clinical and logistic operations. The role supports frontline command center and field staff in executing the care plan and logistics for patients in a way that’s optimal for the whole program. The RN Operations Supervisor provides consistent feedback to educate and improve skills of staff in an ongoing way.

Job Description:

Essential Duties & Responsibilities including but not limited to:

● Oversee operations during off-shift hours (afternoons, evenings, and/or nights) including weekend call rotation.

● Ensure field logistics and scheduling support optimal service to Hospital at Home patients taking into account factors as listed below, including but not limited to: New admissions & discharges

● Including supporting optimizing the clinical schedule to serve a patient being considered for admission; (key patient care visit timing, clinical specifics, geography & traffic patterns, start and end location and timing of field staff, needs of brick-and-mortar teams including patient travel to brick and mortar for planned and unplanned needs.

● Support staff in managing patient and family needs.

● Manage prioritization for the command center and field team with clinical triage skills with a focus on patient safety.

● Support orientation of new employees.

● Serve as a clinical and educational resource for front line staff.

● Assist with the on-going and annual education of all staff.

● Help maintain annual competencies for all staff.

● Contribute to the development of educational content for new programs or processes.

● Collaborate with leadership on quality safety and performance improvement initiatives.

● Participate in providing structured and unstructured education to frontline staff related to Hospital at Home workflows and operational logistics.

● Encourage professional growth in a culture of continuous learning.

Organizational Requirements:

● Maintain strict adherence to the BILHAH confidentiality policy.

● Incorporate BILHAH Standards of Behavior and Guiding Principles into daily activities.

● Comply with all BILHAH Policies.

● Comply with behavioral expectations of the BILHAH Division.

● Maintain courteous and effective interactions with colleagues and patients.

● Demonstrate an understanding of the job description, performance expectations, and competency assessment.

● Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

● Participate in departmental and/or interdepartmental quality improvement activities.

● Participate in and successfully completes Mandatory Education.

● Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: BSN Degree is required

Licensure, Certification & Registration: A current Massachusetts RN license and BLS certification.

Experience: 5 years RN experience with Hospital at Home experience preferred. Charge nurse experience preferred.

Experience with education preferred.

Skills, Knowledge & Abilities:

• Understanding of clinical triage and prioritization.

• Ability to prioritize multiple logistic and clinical demands and support a team of clinicians caring for patients in person and virtually.

• Requires knowledge/proficiency with Electronic Medical Records as well as demonstrates comfort with technology and ability to integrate into patient care processes.

• Demonstrates ability to educate a clinical team in a collaborative and communicative environment.

• Demonstrates ability to effectively plan and manage the utilization of resources.

• Able to promote patient safety and a positive patient experience.

• Flexible and comfortable with a changing and dynamic work environment and schedule across all shifts and days.

• Participates in and enhances ongoing learning and continuing education to care for a variety of patient populations.

• Collaborate, advocate and mentor others with a professional, non-condescending manner.

• Model collaborative, respectful team relationships with colleagues and customers; lead by example.

• Ability to analyze, interpret and problem solve quickly with well-articulated action planning.

• Strong verbal/written communication and conflict resolution skills with strong empathy to deliver compassionate, patient centered care.

• Demonstrates critical thinking, service excellence and good interpersonal communication skills.

Pay Range:

$81,577.60 USD - $211,077.22 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled