eClerx

Data analytics and BPM outsourcing services

Senior Analyst

Account ExecutiveConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

Have 12–36 months of experience in an international outbound sales campaign conducted by phone.
Be open to working graveyard shifts and 24×7 schedules published in advance.
Have excellent spoken English communication skills.
Have computer skills sufficient to capture data correctly, including basic familiarity with MS Office and internet environments.
Be able to handle customer objections and obstacles and collect information.
Understand mobile platforms including Android, Windows, Apple, and Blackberry, as well as home phones, internet, and televisions.
Understand prepaid and postpaid telecom plans and service contracts.
Demonstrate customer-service aptitude by cooperating with customers, understanding their needs, and providing the best product or solution with patience and assertiveness.
Be flexible and willing to help where needed.
Be quality-focused, attentive to detail, and analytically capable.

Responsibilities

Attend inbound calls from prospective customers, provide information about the client's products, and persuade customers to purchase by phone.
Conduct outbound calls and explain products and services to targeted customers.
Update customer expectations and queries related to purchasing the product.
Meet or exceed revenue goals consistently and conduct sales in a consultative environment.
Respond to product queries in a timely and professional manner.
Record each call outcome correctly.
Research and compile answers to customers' informational requests.
Manage performance against internal and customer benchmarks.
Work within process-scope boundaries.
Participate in huddle sessions and share best practices.
Work closely with assistant managers, subject-matter experts, and quality assurance staff to support team and process performance.
Maintain and improve customer-service survey scores.

Desired Qualifications

Experience in inbound sales programs is preferred.

Scope:
Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone.
Responsibilities:
• Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers • Should be able to update the customer's expectation/queries for buying the product • Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. • Ensuring timely and professional responses to all queries received about the product • Disposing the call outcome correctly every time • Research and compilation of answers for informational requests from customers. • Managing performance against benchmarks set internally as well as customer. • Working within process scope boundaries. • Participate in huddle sessions, share best practices. • Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance • Maintaining and excelling the Customer Service Survey Scores

Requirements
• 12– 36 months experience in an International outbound sales campaign through Phone. • Should be open to work in graveyard shifts. • Experience in inbound sales programs preferred. • Excellent English verbal communication skills • Excellent Computer Skills to capture data correctly • Handle customer objections / obstacles & collect information • Basic computer knowledge- MS Office familiarity with the internet environment • Willingness to work 24X7 basis pre-published schedules. • Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s • Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc.

Key Core Competencies:
1. Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability.

Shifts- Graveyard (Window-11pm- 9am)

Week Offs- Saturday/Sunday( May be subject to change as per business requirement

About the Company

eClerx

Data analytics and BPM outsourcing services

eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.

Company size: 10,001+
Company stage: IPO
Headquarters: Mumbai, India
Founded: 2000

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