Associate Director - Security IT Administration

About the role:

The Associate Director, Security IT Administration is responsible for the day-to-day operation, effectiveness, and continuous improvement of Digital Asset's corporate IT services and infrastructure. The role leads the Security IT Administration team and ensures the organization has secure, reliable, scalable, and cost-effective technology services to support its global workforce and business operations.

The Associate Director, Security IT Administration translates company and departmental priorities into clear IT goals, manages team capacity and priorities, and ensures high-quality delivery across end-user technology, SaaS applications, identity and access, networking, cloud infrastructure, and IT support.

The role maintains sufficient technical depth to make sound decisions, guide complex initiatives, and partner effectively with Engineering and Security. This leader is also expected to remain hands-on when appropriate, particularly in high-impact technical issues and projects, while primarily leading through the team and establishing an effective, scalable IT operating model.

Responsibilities:

IT Team Leadership

• Leads, develops, and retains the Security IT Administration team, establishing clear responsibilities, goals, priorities, and performance expectations
• Manages/supports team capacity and workload to ensure resources are aligned with business priorities and operational needs
• Coaches and develops team members, providing regular feedback, performance management, and career development support
• Establishes a culture of ownership, accountability, collaboration, and continuous improvement
• Determines appropriate allocation of work across team members, automation, Enterprise Support, and external vendors
• Builds team capabilities and plans for future hiring as Digital Asset's technology environment and workforce grow

IT Operations & Service Delivery

• Owns delivery of corporate IT services and infrastructure, including end-user technology, Google Workspace, Microsoft 365, Atlassian, Zoom, Slack, GitHub, DNS, networking, VPN, and AWS, GCP, and Azure environments
• Establishes and maintains IT operating processes, documentation, service standards, and escalation paths
• Monitors service quality, reliability, security, and responsiveness and proactively addresses operational issues
• Ensures IT services are appropriately scalable, documented, and resilient as the company grows
• Develops automation and self-service capabilities for IT requests and partners with Enterprise Support to improve HelpDesk scalability and service delivery
• Resolves cross-team dependencies and tactical misalignments and escalates material strategic risks with proposed solutions

Security & Risk

• Partners with the Security Engineering team to maintain an accurate inventory of IT assets, deploy security tools, and coordinate patching and remediation of identified vulnerabilities
• Partners with Security, Compliance, Risk, and Legal to ensure IT services and processes appropriately address security, privacy, compliance, and business-risk requirements
• Establishes and maintains appropriate IT policies, standards, access controls, and operating procedures
• Oversees employee onboarding and offboarding processes, including access, licensing, equipment, and automation
• Ensures appropriate disaster recovery and business continuity practices are maintained and tested
• Balances security, usability, cost, and business requirements when making IT decisions

Engineering & Business Partnership

• Partners with Engineering, TSE, Client Experience, and other technical teams to provision and support cloud infrastructure environments for development, POCs, demos, and production SaaS services
• Translates ambiguous business and technical requirements into pragmatic IT solutions
• Prioritizes IT requests and initiatives based on business value, risk, urgency, capacity, and available resources
• Partners with the Lead IT Security Administrator on complex technical architecture, infrastructure, security, and automation initiatives
• Ensures technical solutions align with corporate IT policies and broader business requirements

Vendors, Budget & Planning

• Evaluates vendors and technology solutions and makes recommendations based on functionality, security, scalability, cost, and business needs
• Manages vendor relationships, contracts, service levels, and ongoing performance.
• Track and manage IT operating costs, including SaaS, cloud, licensing, infrastructure, and other technology expenditures
• Identifies opportunities to reduce unnecessary technology spend while maintaining appropriate service quality and security
• Translates departmental priorities into clear IT plans, milestones, and resource requirements
• Identifies capacity constraints, operational risks, and resource gaps early and develops mitigation plans
• Maintains an IT roadmap that balances near-term business needs with the longer-term requirements of a growing organization

Operational Excellence

• Continuously improves IT processes, standards, tools, documentation, and communication practices
• Identifies systemic operational blockers and implements solutions before they become material business issues
• Establishes appropriate reporting and visibility into IT service performance, costs, asset management, and operational risks
• Ensures critical IT processes are documented, repeatable, and audit-ready
• Maintains awareness of emerging technologies and identifies opportunities to improve IT effectiveness through automation and self-service
• Takes on additional duties and responsibilities from time to time, as needed

What We're Looking For:

• 5+ years of progressive experience in IT administration, infrastructure, IT operations, or technology management, including experience leading or managing technical teams.
• Strong hands-on experience managing a broad range of IT services and infrastructure.
• Experience managing SaaS services such as Google Workspace, Microsoft 365, Zoom, Slack, GitHub, and Atlassian.
• Experience with cloud infrastructure services such as AWS, GCP, and/or Azure.
• Strong understanding of enterprise IT services including identity and access management, endpoint management, networking, DNS, email, calendaring, and collaboration platforms.
• Demonstrated experience managing IT costs, budgets, vendors, licensing, and service levels.
• Programming or scripting experience, ideally Python, Google Apps Script, APIs, or similar technologies.
• Ability to apply knowledge to technologies outside one's direct experience and rapidly develop sufficient understanding to make sound decisions.
• Ability to transform ambiguous requirements into pragmatic, secure, and scalable solutions.
• Strong judgment when balancing standardization, flexibility, usability, security, cost, and delivery timelines.
• Ability to partner effectively with Security Engineering on risk management, security controls, vulnerability remediation, and compliance requirements.
• Demonstrated ability to manage team performance, development, capacity, and competing priorities.
• Strong stakeholder-management and communication skills across technical and non-technical audiences.
• Ability to identify tactical and systemic problems proactively and drive solutions through completion.
• Experience working in a fast-paced, high-growth environment.
• Experience in fintech, financial services, payments, cryptocurrency, blockchain, or another regulated technology environment is beneficial.
• Bachelor's or master's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent industry experience

US Pay Transparency 180000 - 210000 USD