Assistant Manager

Job Description

Position Overview

The Assistant Manager (AM) is responsible for leading daily shift operations in alignment with Domino’s brand standards and DCP Pizza’s LLC commitment to operational excellence, customer satisfaction, and team development.

This position plays a critical leadership role in creating a positive work environment, developing team members, controlling costs, and ensuring every customer receives an outstanding experience.

At DCP Pizza, our people are our greatest asset. The Assistant Manager must lead with professionalism, accountability, and respect while driving store performance and profitability.

Essential Job Functions

1. Shift Leadership & Accountability

• Lead and supervise team members during assigned shifts.

• Ensure compliance with Domino’s operational standards and AR Pizza policies.

• Model professional behavior, image compliance, and work ethic.

• Maintain a safe and respectful workplace.

2. Customer Experience

• Ensure exceptional customer service in all interactions.

• Address and resolve customer concerns promptly and professionally.

• Uphold Domino’s customer satisfaction standards.

• Maintain a service-focused culture within the store.

3. Operational Excellence

• Execute food preparation according to brand standards.

• Ensure compliance with food safety, sanitation, and health regulations.

• Maintain store cleanliness and organization.

• Prepare for and pass Operational Audits (OA), safety, and security inspections.

4. Financial & Asset Protection

• Follow all cash handling and deposit procedures.

• Assist in managing labor and food cost controls.

• Accurately complete required paperwork and inventory counts.

• Protect company assets and report discrepancies immediately.

5. Team Development

• Assist in training and coaching team members.

• Provide constructive feedback to improve performance.

• Promote a culture of accountability and continuous improvement.

• Support recruiting, hiring ,and onboarding processes as directed by the General Manager.

6. Staffing & Scheduling Support

• Assist in maintaining adequate staffing levels.

• Ensure proper shift coverage.

• Work a flexible schedule including nights, weekends, and holidays as business needs require.

Qualifications

• Must be at least 21 years old. 

• High school diploma or equivalent preferred.

• Prior restaurant or leadership experience preferred.

• Must have a driver's license with at least 1 year driving experience and car insurance   

• Strong communication and interpersonal skills.

• Basic math and computer skills.

• Ability to work in a fast-paced environment.

• Reliable transportation required.

• Must meet eligibility requirements for driving if required by the position.

Physical Requirements

• Ability to stand for extended periods.

• Ability to lift up to 50 pounds.

• Ability to bend, reach, and move quickly in a confined workspace.

• Exposure to heat, cold, and kitchen equipment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Compensation

• Hourly position (Non-Exempt)

• Overtime paid in accordance with federal and state law

• Compensation based on experience and performance

Training & Advancement

Promotion and continued employment in management roles are contingent upon:

• Completion of required training programs

• Satisfactory performance evaluations

• Background check clearance (for management roles)

• Compliance with company policies

Advancement opportunities are performance-based and not guaranteed.

Workplace Standards

DCP Pizza maintains a zero-tolerance policy for:

• Harassment or discrimination

• Workplace violence

• Policy violations

• Food safety violations

• Dishonesty or falsification of records

All employees are expected to maintain professionalism and adhere to company standards at all times.

Equal Employment Opportunity Statement

DCP Pizza, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law.

At-Will Employment Disclaimer

Employment with AR Pizza, LLC is at-will. This job description is not a contract of employment and does not guarantee employment for any specific duration. AR Pizza reserves the right to modify job duties and responsibilities at any time, with or without notice, based on business needs.

Franchise Disclosure

DCP Pizza, LLC is an independent franchisee of Domino’s Pizza. Employment decisions are made solely by DCP Pizza, LLC and not Domino’s Pizza LLC.

Qualifications

Additional Information