Team Member - Retail
About the job
- Excellent written and spoken English.
- Familiarity with point-of-sale systems.
- Ability to handle customer service effectively and communicate with customers and colleagues.
- Ability to work as part of a team.
- Provide customer service in a professional and efficient manner, remaining visible and approachable during service and responding to client needs.
- Assist with food and service preparation and keep counters stocked throughout service.
- Keep restaurant and back-of-house areas clean, tidy, and organized.
- Maintain knowledge of food products sold in the restaurant.
- Handle sales and transactions accurately.
- Use initiative to complete necessary tasks without waiting to be asked.
- Monitor and reduce waste.
- Contribute to financial targets and assist with stock-taking as required.
- Upsell items and promote sales while remaining sensitive to client needs.
- Handle customer complaints and concerns professionally, escalate when necessary, and encourage communication to gather feedback.
- Communicate regularly with the Restaurant Manager about concerns and implement requested improvements.
- Follow health and food safety policies, procedures, and protocols; direct clients with allergen concerns to Allergen Champions.
- Report due-diligence matters and accidents to the Restaurant Manager for escalation.
- Follow rotas and schedules set by management.
- Work cooperatively with colleagues and clients.
- Complete required training courses on time and contribute to personal development with guidance from a line manager or mentor.
- None explicitly stated; the posting invites applicants who are motivated to learn even if they do not meet every requirement.
About the company
WSH is a British holding company that owns a portfolio of brands in the food services and hospitality sector, with contract catering as its main business for clients like businesses and schools. It operates brands such as BaxterStorey, Benugo, and Searcys, delivering tailored meals and service and focusing on fresh, seasonal, locally sourced ingredients while managing costs. Unlike single-brand caterers, WSH uses a portfolio approach with brand specialization across corporate dining, restaurants, and cafes to gain scale in procurement and operations. Its goal is to provide dependable, high-quality food and service to a broad client base, while growing its brand portfolio and improving efficiency for clients and stakeholders.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Reading, United Kingdom
Founded
2011
Simplify's Take
What believers are saying
- BaxterStorey won MHRA South Mimms in February 2026, worth £1.0 million including VAT.
- The Open University extended BaxterStorey through January 2028 amid catering transformation uncertainty.
- T-Mobile awarded BaxterStorey a £2.6 million July 2026 contract across four sites.
What critics are saying
- Public procurement churn is rising: Durham retenders in 2026, and universities are extending short bridges.
- CD&R owns WSH, so another acquisition spree can mask margin pressure and integration strain.
- A loss at MHRA, Open University, or T-Mobile would hit BaxterStorey's core revenue immediately.
What makes WSH International Investments unique
- BaxterStorey, Benugo, and Searcys span corporate dining, premium leisure, and heritage hospitality.
- WSH’s 2026 RSPCA Assured milk rollout covered 600+ locations and 4 million litres.
- The Genuine Dining Co. acquisition strengthens scale after 2024, expanding London contract catering.
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Benefits
- Flexible Work Hours