Order Fulfillment Specialist

Salary Range: 24 to 26 (Currency: USD) (Pay period: per-hour-wage)

What will your job involve?

We are seeking a highly organized, fast-paced, and detail-driven Order Fulfillment & Customer Onboarding
Specialist to own the front-end sales operational loop. In this role, you will be the absolute catalyst for our
warehouse's physical efficiency. You will manage incoming sales transactions, navigate digital B2B EDI routing
platforms, handle multi-layered customer corporate onboarding packets, and maintain pristine execution logs.
• Sales & Customer Service:
• Fulfilling purchase orders and ensuring on time delivery of product
• Customer facing interactions regarding new and existing business.
• Customer service enquiry management and processing
• Demonstrates common-sense judgment when it comes to resolving customer issues
• CRM software management to support sales leader and sales staff in analysis of key KPI
 
• Supply Chain & procurement:
• 3rd party shipping management (including setup, quotes, customer delivery estimates)
• Product Returns management
• Support procurement officer where necessary to manage and coordinate supplier orders and other procurement initiatives.
 
• Operations:
• Support in adhoc operational duties where required by the production leader.
 
• Skills / Attributes
• Must be able to multitask and achieve multiple deadlines across a variety of functions monthly.
• Exceptional Microsoft office skills, particularly excel and PPT.
• Familiar with Customer Relationship Management (CRM)tools. Zoho is beneficial.
• Assisting with small projects/tasks throughout the office.
• Provide a positive and optimistic outlook to co-workers and customers.
• Self-motivated to problem-solve and leverage a team to drive resolutions for a customer.
• Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service.
• Flexible, adaptable and able to prioritize, no two days are the same!
• Strong attention to detail in checking work quality and accuracy.
• 1+ years of administrative and customer service experience within retail or hospitality or corporate will be beneficial.
• Exceptional communication skills both written and verbal with record-keeping discipline .
• Proven experience in improving processes and procedures.

Who are we looking for?

• Someone with initiative, discipline and focus; who has a passion for problem-solving, building relationships, and delivering a great customer experience.
• Here’s some of the skills and attributes that would make you a great fit candidate:
• Self-motivated to problem-solve and leverage a team to drive resolutions for a customer
• Relationally driven, you will enhance and strengthen relationships and drive a culture focused on customer service
• Flexible, adaptable and able to prioritize, no two days are the same!
• Strong attention to detail in checking work quality and accuracy
• Demonstrates common-sense judgment when it comes to resolving customer issues
• Ability to lead and motivate a team while modelling a strong code of ethics and respect for others
• 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered
• Ability to talk to a position or instances where you have provided leadership in your role 
• Intermediate to Advanced computing skills (Microsoft office suite etc.)
• Salesforce experience would go a long way!
• Good communication skills both written and verbal with record-keeping discipline 
• Ability to work weekends, holidays or flex hours as needed by production demands
• Proven experience in improving processes and procedures 
• Shift: 8:00am - 4:30pm