Network Plus

Maintains, builds, and delivers utility infrastructure

Customer Service Advisor

Customer SupportUpdated on Nov 13

Full-timeWarrington, UK£18.7k - £29.7k /yrIn-person

About the Job

Requirements

IT and system literacy.
Ability to work in an organised manner and meet important deadlines.

Responsibilities

Manage customer and client enquiries by telephone, website, and email while maintaining customer satisfaction and completing daily tasks accurately and consistently.
Provide customer service to external and internal customers and work to achieve customer satisfaction.
Meet client and customer operational requirements professionally and efficiently by managing time and prioritising contacts.
Maintain and update customer and company/client information databases, record issues thoroughly, and escalate them appropriately.
Resolve customer complaints within given timescales and in accordance with company key performance indicators and service-level agreements.

Desired Qualifications

Experience in the utilities sector is desirable but not essential.
A customer service background is preferred.

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

We are looking for someone to:

Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Experience of working within the Utilities sector is desired but not essential
deally, you’ll come from a customer service background
IT and system literate
Able to work in an organised manner to meet important deadlines

About the Company

Network Plus

Maintains, builds, and delivers utility infrastructure

Network Plus provides utility and infrastructure services across the UK, supporting the maintenance, construction, and delivery of essential services in sectors such as wastewater, power, local infrastructure, gas, telecoms, and water. It delivers end-to-end solutions for infrastructure projects, handling planning, design, construction, and ongoing maintenance, with revenue generated mainly through long-term contracts with clients like local authorities and large utility companies. The company differentiates itself through a strong emphasis on safety, efficiency, and the adoption of new technologies and methods to improve service delivery on large-scale projects that require specialized equipment and expertise. Its goal is to ensure critical infrastructure remains reliable and efficient, supporting sustainable operations and long-term client relationships.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Salford, United Kingdom
Founded: 2000

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