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Abbott

Makes heart devices, glucose sensors and lab tests

Principal Clinical Specialist

Implementation & Technical Account ManagementUpdated on Nov 2
Full-timeCalifornia, USA$86.7k - $173.3k

About the Job

Requirements

  • Minimum of 6 years of clinical experience, internal or external.
  • External candidates must have prior industry or competitive experience.
  • Must be solely dedicated to Electrophysiology.
  • Must have been in a Senior EP Clinical Specialist role for 2 years.
  • One of the last two performance ratings must be “exceeds expectations.”
  • Must hold IBHRE EP certification.
  • Must be able to perform the most complex Electrophysiology cases independently.
  • Must be able to mentor and train EP Clinical Specialist and Cardiac Arrhythmia Clinical Specialist roles on complex mapping cases.
  • Must be able to conduct complex customer education events to sell the value proposition of the full Abbott portfolio.
  • Revenue per case must be higher than the national average.
  • Must perform in the top half of cases completed across the clinical group at promotion in the defined region or area.
  • Must satisfy vendor credentialing requirements, which may include COVID-19 vaccination; accommodations may be requested.

Responsibilities

  • Provide advanced engineering, sales, educational, and technical support for complex field inquiries about Electrophysiology products from physicians, healthcare professionals, patients, and field sales staff, working with a high degree of independence.
  • Act as the most senior clinical interface between the medical community and the business.
  • Build and sustain credible business relationships with customers and share product expertise.
  • Identify and report customer needs, product performance, and potential sales opportunities to sales representatives, directors, or management to influence sales growth and account service.
  • Provide engineering, sales, education, and clinical support for complex field inquiries on a 24-hour, on-call basis, maintaining command of Electrophysiology products, related technical knowledge, trends, and industry participants.
  • Develop, lead, or facilitate training and other programs on Electrophysiology products for healthcare professionals.
  • Provide management with insight, guidance, and feedback on market feedback and next-generation product components.
  • Provide regional Electrophysiology implant case coverage to defined accounts, which typically have Electrophysiology share above the national average.
  • Provide backup support to Electrophysiology Sales Representatives in sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training for physicians, nurses, and sales representatives.
  • Mentor and provide leadership to Electrophysiology clinical support roles.
  • Continuously develop engineering, sales, and technical skills for the overall Arrhythmia Management strategy, including through learning opportunities with senior sales personnel and management.
  • Assist Training and Education departments with advanced educational seminars and preparation of educational materials.
  • Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
  • Stay current on developments in areas of expertise, regulatory requirements, company and competitor products, markets and objectives, and industry trends.
  • Resolve problems or facilitate their resolution, including identifying causes to prevent recurrence.
  • Perform related functions and responsibilities as assigned.

About the Company

Abbott

Makes heart devices, glucose sensors and lab tests

Abbott makes medical devices, diagnostic tests, nutrition products and branded generic drugs for hospitals, laboratories, pharmacies and patients. Its best-known product is the FreeStyle Libre, a coin-sized sensor worn on the upper arm that tracks blood sugar around the clock without routine finger pricks. Its other lines run from heart valves, pacemakers and brain stimulators to lab analyzers, rapid tests and mail-in colon cancer screening kits, and Abbott earns money by selling these products to health systems, labs, retailers and consumers. The company was founded in 1888 by Chicago physician Wallace Abbott and is based in Abbott Park, Illinois.

Company size
10,001+
Company stage
IPO
Headquarters
Abbott Park, IL
Founded
1888

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