Astrana Health

Technology-enabled platform delivering value-based care

DME Operations Coordinator

Clinical Support & Patient AdministrationUpdated on Nov 13

Full-timeMonterey Park, CA, USA$23 - $26 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Fluency in Chinese is required.
Experience in healthcare operations, logistics, or a customer service role is required.
Proficiency in Microsoft Outlook, Excel, and other software applications such as Brightree is required.
Ability to type at least 60 words per minute is required.
Ability to lift up to 50 pounds is required.
A clean driving record is required.
Ability to follow company policies, compliance standards, and HIPAA guidelines is required.
May be required to work overtime to meet departmental objectives or goals.

Responsibilities

Respond to incoming telephone calls and assist members with empathy and professionalism.
Confirm new orders by telephone, schedule in-person appointments, or gather information for shipping.
Process and track supply orders through DME software such as Brightree.
Assemble, restock, transport, and deliver DME supplies to designated locations, including hospitals and skilled nursing facilities.
Lift, move, and unload DME supplies weighing up to 50 pounds.
Perform inventory counts and track inventory levels.
Perform and assist with orthosis fittings, diabetic shoe fittings, and custom insert measurements.
Conduct in-person service appointments, including dispensing supplies, performing measurements, and providing other product-related support.
Contact patients to retrieve DME supplies.
Scan, upload, and maintain digital documentation, including delivery documents, forms, and compliance documents, in the DME database.
Complete compliance surveys for dispensed supplies.
Support the Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks, such as supplies inventory tracking.
Maintain a clean and organized workspace.
Perform other administrative tasks as assigned to balance departmental workload.
Perform other duties as assigned.

Desired Qualifications

An Associate’s degree is preferred.
Vietnamese or Spanish language ability is highly preferred.
Prior experience with durable medical equipment is preferred.
Understanding of incontinence, wound care, ostomy, and urology supplies is preferred.
Knowledge of Brightree software is preferred.
Excellent oral, writing, and typing skills are preferred.
Understanding of health plan compliance and federal regulations and standards is preferred.

Job Title: DME Operations Coordinator *Bilingual – Chinese*
Department: Operations – DME

About the Role:
We are currently seeking a highly motivated DME Operations Coordinator. This role will report to the Director DME Operations and will follow established procedures to assist customers in an empathetic and caring manner to process DME supplies orders. The DME Operations Coordinator will work closely with the DME Operations Supervisors to support the Department with incoming telephone calls, contacting members, processing new orders and refills, maintaining compliance, set and service in person appointment, assemble DME supplies, unload new DME supplies from pallets, inventory management, and deliver bedside DME supplies to members in Hospitals and Skilled Nursing Facilities. Other duties will also be assigned to balance Workload between the team.

Respond to incoming telephone calls and assist members with empathy and professionalism
Confirm new orders via telephone, schedule in-person appointments or gather information for shipping
Process and track supply orders through DME software (e.g. Brightree)
Assemble, restock, transport, and deliver DME supplies to designated locations (including hospitals and skilled nursing facilities)
Lift, move, and unload DME supplies (up to 50 lbs.)
Perform inventory counts and track inventory levels
Perform and assist with Orthosis (bracing) fittings, diabetic shoes and custom inserts measurements
Conduct in-person service appointments including dispensing supplies, performing measurements and providing other product-related support
Contact patients to retrieve DME supplies
Scan, upload, and maintain digital documentation (e.g. delivery documents, forms, compliance documents, etc.) into DME database
Complete compliance surveys for dispensed supplies
Support Director of DME Operations, DME Operations Supervisors, and DME department with clerical and order management tasks (ex. supplies inventory tracking)
Maintain a clean and organized workspace
Perform other administrative tasks as assigned to balance departmental workload
Other duties as assigned

High School Diploma or equivalent (Associate’s degree preferred)
Fluent Chinese is required. Vietnamese or Spanish highly preferred as well.
Experience in healthcare operations/logistics or customer service role
Proficient in Microsoft Outlook, Excel, and other software applications (e.g. Brightree)
Ability to type at least 60 wpm
Ability to lift up to 50 lbs
Clean driving record
Strong attention to detail, time management, and communications skills
Highly motivated and able to work with multiple tasks simultaneously
Demonstrated empathy and professionalism when interacting with patients, customers, and other team members
Ability to follow company policies, compliance standards, and HIPAA guidelines
May be required to work overtime to meet departmental objectives/goals

You are great for this role if:

Highly organized and detail oriented with an ability to multi-task in a fast-paced setting
Prior experience with durable medical equipment (DME) preferred
Understanding of Incontinence, Wound Care, Ostomy, and Urology supplies
Knowledge of Brightree software
Excellent oral, writing, and typing skills
Understanding of Health Plan compliance and Federal regulations and standards

About the Company

Astrana Health

Technology-enabled platform delivering value-based care

Astrana Health runs a physician-focused, technology-enabled care platform that supports providers in delivering proactive, preventive, value-based care. Its end-to-end system coordinates care across affiliated networks, a management services organization, and primary, specialty, and ancillary clinics to help more than 20,000 providers and over 1.6 million Americans in value-based arrangements. How it works: the proprietary platform connects clinicians, patients, and care settings, enabling proactive care planning, care coordination, and efficient delivery of services in primary and specialty care. The company differentiates itself by combining a large provider network, an MSO, and clinics with a single tech platform to scale value-based care and improve patient experiences and outcomes rather than relying on fragmented, fee-for-service models. Its goal is to create a healthcare system that delivers better care, better experiences, and better outcomes for all.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Alhambra, CA
Founded: Not listed

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