Act Digital

AWS-based cloud, RPA, and AI consulting

IT HR Support / with French

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timePorto, PortugalNo salary listedHybrid

About the Job

Requirements

Fluency in French is required.
English proficiency at B2 level is required.
An administrative mindset is required.
Good communication skills are required for the core support activity.

Responsibilities

Provide level 1 and level 2 support through communication tools such as Teams and Outlook, and occasionally via hotline.
Follow procedures to ensure that key performance indicators are measured.
Extract and present key performance indicator information as part of the support team.

Desired Qualifications

Knowledge of human resources procedures, such as recruitment and talent management.
Knowledge of quality assurance and data quality.

Job Description

The team is responsible for lv1, lv2 support
The support is handle via several communication tool as Teams, Outlook and in some cases Hotline.
The support teams is all based in Porto. (Hybrid working model in Porto)
The Collaborator need to follow all the procedure to guaranty that the KPI are measured. And the extraction and presentation are the responsibility of the support team.

Qualifications

Fluent in French
English B2
Having HR procedure knowledge is a Plus - as Recruitment, Talent Management
Having QA and Data Quality knowledge are a plus
Administrative mindset
Good communication skills, due to support core activity

Additional Information

About the Company

Act Digital

AWS-based cloud, RPA, and AI consulting

Act Digital is a multinational technology consultancy that guides large enterprises through digital transformation with customized cloud, AI, and Robotic Process Automation (RPA) solutions across 13 countries. It works by assembling multifunctional project teams to implement tailored cloud environments, develop AI/RPA strategies, and migrate automation platforms (such as moving from Blue Prism to UiPath) to improve workflows and reduce processing times. It differentiates itself through its geographic reach paired with local agility and a strong AWS partnership, delivering end-to-end transformation rather than standalone tools for industries like beauty and automotive. Its goal is to help large enterprises modernize operations, boost efficiency, and stay competitive by upgrading cloud, AI, RPA, and automated workflows.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Barueri, Brazil
Founded: 2011

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