Sales Services Specialist

External Description

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. This position is not eligible for employment visa sponsorship, and the company will not assume sponsorship obligations for existing visa holders.

Living Our ValuesAll associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total RewardsOur Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The LifeThe Sales Support Specialist under the leadership of the Team Leader, Account Services will support the process to increase the profitability of GSFS finance and insurance (F&I) products and services provided to automobile dealers. The Account Services Specialist will 1) ensure processes to provide superior customer service, 2) prepare dealer agreements and addendums, 3) support new account setups, product changes and product launches, 4) assist coordination of dealer supply distribution, and 5) coordinate systems setups and communication with IT to support processing of business. The Account Services Specialist also will take action to enhance cross-functional coordination, expand internal communications in GSA.

As a Sales Support Specialist you will:

• Provide electronic service to Field Teams, Agents, Dealers and other customers.
• Prepare dealer agreements and/or addendums associated with GSFS products.
• Process and enter executed dealer agreements and/or addendums and implement setup of the dealer information and rating structure in the transaction system. Error free entry is critical to the success of the role.
• Update and maintenance of current dealer information in the Dealer Database system timely and accurately.
• Maintain and distribute monthly reporting related to the outstanding dealer agreements and/or addendums.
• Process updates and coordinate with the Legal Dept. and the IT Dept on setups, new or updated documents and product supplies. Effective follow up expected.
• Coordinate communication on data files for declaration printing and updates on customer contracts to the vendor.
• Ordering and stocking of product marketing materials.
• Assist in the preparation of annual privacy mailing notifications.
• Prepare and send annual TX GAP audit materials.
• Prepare and distribute dealer rate sheets and class schedules for products.
• Complete matrices regarding dealers, plan codes, declarations, etc.
• Assist with dealer and customer relations and inquiries.
• Process and maintain additions and updates to procedure manuals and other support materials.
• May participate in or support project and process improvement teams.

What We Need From You

• High School Diploma or general education degree (GED) Req, College degree preferred.
• 1-3 years experience in sales support, contract management or otherwise, drafting, editing and proofreading; or equivalent combination of education and experience. Required

Physical and Environmental RequirementsThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements10% Minimal Travel Required

Join UsThe Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at [email protected]. We celebrate diversity and are committed to creating an inclusive environment for all associates.We are seeking candidates legally authorized to work in the United States, without Sponsorship.

#LI-ST1