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Full-Time

Channel Partner Manager

Confirmed live in the last 24 hours

Assembled

Assembled

51-200 employees

Optimizes workforce management for customer support

Data & Analytics
Consulting
Enterprise Software

Compensation Overview

$150k - $180kAnnually

+ Stock Options

Senior, Expert

San Francisco, CA, USA + 2 more

Category
Business Development
Business & Strategy
Required Skills
Sales
Communications
Marketing
Requirements
  • 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)
  • Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus)
  • Proven ability to generate partner-sourced pipeline and bookings.
  • Ability to develop partnership plans and execute them effectively.
  • Experience in analyzing partnership performance metrics and making data-driven decisions.
  • Understanding of the CX & contact center landscape, with a keen insight in navigating TSD networks.
  • Excellent verbal and written communication skills, with the ability to clearly articulate ideas, strategies, and concepts.
Responsibilities
  • Develop and implement a comprehensive strategy for growing Assembled’s presence in the CX ecosystem via TSDs (Technology Services Distributors) and other channel motions.
  • Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations.
  • Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.)
  • Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline.
  • Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business.
  • Align internal teams at Assembled, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling (including resolving conflict and enforcing ROE).
  • Recruit and develop new channel partners. Facilitate training and education activities to build mindshare of Assembled.

Assembled offers a platform that enhances workforce management for customer support teams through advanced scheduling, real-time monitoring, and data analytics. The platform uses artificial intelligence and automation to track agent adherence to schedules and provide real-time performance data, helping businesses maintain high service uptime. Unlike its competitors, Assembled focuses specifically on the customer support sector, aiming to reduce operational costs and improve agent productivity. The company's goal is to ensure that support teams are effectively managed to enhance overall customer satisfaction.

Company Stage

Series B

Total Funding

$70.7M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

0%

1 year growth

7%

2 year growth

32%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $51M Series B funding round led by New Enterprise Associates positions Assembled for significant product development and market expansion.
  • Assembled's focus on reducing operational costs and improving agent productivity can lead to higher customer satisfaction and retention rates.
  • The company's AI-driven approach to workforce management offers a cutting-edge solution that can attract tech-savvy clients looking for innovative ways to optimize their support operations.

What critics are saying

  • The competitive landscape in workforce management and customer support is crowded, requiring Assembled to continuously innovate to maintain its edge.
  • Dependence on a subscription-based model means that customer churn could significantly impact revenue and growth.

What makes Assembled unique

  • Assembled leverages AI and automation specifically for customer support workforce management, unlike broader WFM solutions that may not cater to the unique needs of support teams.
  • The platform's real-time monitoring and adherence reports provide actionable insights that are crucial for maintaining high service uptime, setting it apart from competitors.
  • Assembled's subscription-based model ensures continuous revenue, allowing for ongoing product enhancements and superior customer support.

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend