Full-Time

Channel Partner Manager

Posted on 8/1/2024

Assembled

Assembled

51-200 employees

Optimizes workforce management for customer support

Enterprise Software
AI & Machine Learning

Compensation Overview

$150k - $180kAnnually

+ Stock Options

Senior

San Francisco, CA, USA + 3 more

More locations: Remote in USA | New York, NY, USA | Remote in Canada

Remote work is available for candidates in the US and Canada.

Category
Business Development
Business & Strategy
Required Skills
Sales
Communications
Marketing
Requirements
  • 5+ years of SaaS experience with at least 3 years in channel management with TSDs, Resellers, and/or Consultants (channel sales, partner development, etc.)
  • Strong interpersonal skills with the ability to build rapport and establish trust with partners (pre-existing network of relationships is a plus)
  • Proven ability to generate partner-sourced pipeline and bookings.
  • Ability to develop partnership plans and execute them effectively.
  • Experience in analyzing partnership performance metrics and making data-driven decisions.
  • Understanding of the CX & contact center landscape, with a keen insight in navigating TSD networks.
  • Excellent verbal and written communication skills, with the ability to clearly articulate ideas, strategies, and concepts.
Responsibilities
  • Develop and implement a comprehensive strategy for growing Assembled’s presence in the CX ecosystem via TSDs (Technology Services Distributors) and other channel motions.
  • Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations.
  • Identify, develop, and manage joint marketing and sales activities that drive awareness and pipeline. Travel as needed to support field events (industry conferences, partner events, SKOs, etc.)
  • Monitor, analyze, and report on partnership performance, including KPIs for partner activity, enablement, and pipeline.
  • Stay abreast of industry trends and insights to inform partnership strategy and identify new areas of opportunity for the business.
  • Align internal teams at Assembled, including sales and marketing, with relevant partners through targeted demand generation, account mapping activities, and co-selling (including resolving conflict and enforcing ROE).
  • Recruit and develop new channel partners. Facilitate training and education activities to build mindshare of Assembled.

Assembled offers a platform that enhances workforce management for customer support teams through advanced scheduling, real-time monitoring, and data analytics. The platform uses artificial intelligence and automation to track agent adherence to schedules and provide real-time performance data, helping businesses maintain high service uptime. Unlike competitors, Assembled focuses specifically on optimizing customer support operations, which helps reduce costs and improve agent productivity. The company's goal is to ensure that support teams are effectively managed and always ready to deliver quality service.

Company Stage

Series B

Total Funding

$68.8M

Headquarters

San Francisco, California

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $51M in Series B funding for product development and innovation.
  • Increased demand for remote work solutions aligns with Assembled's capabilities.
  • Growing need for omnichannel support enhances Assembled's market relevance.

What critics are saying

  • Competition from CRM giants like Salesforce may threaten market share.
  • Rapid AI advancements require continuous innovation, straining resources.
  • Economic downturns could reduce client spending on workforce management tools.

What makes Assembled unique

  • Assembled offers AI-driven workforce management tailored for customer support teams.
  • The platform integrates seamlessly with tools like Google Calendar and Slack.
  • Assembled provides real-time data analytics for optimizing customer support operations.

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Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

INACTIVE