Success Monitor

About the Role

Risa Labs is hiring a field-based Success Monitor to be an on-the-ground partner for our customers in New York and Tennessee. You'll be embedded within oncology and radiology practices — delivering hands-on training, building lasting trust with clinical teams, and ensuring Risa workflows (prior auth, radiology, medical oncology, and claims) are adopted with confidence.

Reports to: Head of Customer Success

Salary

• New York: 100K-120k
• New Jersey: 80-90k
• Nashville: 75-85k

What You'll Do

• Deliver in-person training and implementation support at customer sites
• Be the trusted, go-to resource for clinical and administrative teams on the ground
• Identify workflow gaps, troubleshoot in real time, and coordinate escalations with Product and Support
• Develop and maintain teaching materials that complement Risa's existing resources
• Share structured field feedback to improve training programs and customer outcomes
• Stay current on clinical trends in oncology and radiology

What We're Looking For

• Bachelor's degree in healthcare related field, health informatics — or equivalent clinical experience
• Proven track record delivering in-person clinical training to healthcare teams in real-world settings
• Strong communicator: able to translate complex workflows into simple, usable guidance
• Organized and self-directed; comfortable managing a field schedule independently
• Experience with oncology, radiology, or medical billing workflows strongly preferred
• Based in or able to relocate to New York or Tennessee; regular onsite presence required

Why Risa Labs

• AI-driven healthcare technology with real clinical impact
• A field-first role with autonomy — you own your relationships and your outcomes
• Collaborative, mission-driven culture with room to grow
• Competitive compensation and benefits