Commerce Consultant - Multiple Teams

GN SONG Commerce - Process Excellence - Consultant

Job Title: GN SONG Commerce - Process Excellence - Consultant

Management Level: 09 / Consultant

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must Have Skills: Commerce Process Redesign, AI & Automation in Commerce, Benchmarking & Change-Impact Analysis

Good to Have Skills: AX Design, Commerce & Content Platforms (PIM, DAM, CMS, OMS), Data Visualization (Tableau / Power BI), AI Discoverability & GEO Concepts

Job Summary

Practice: I&P | Global Network SONG Commerce | Areas of Work: Commerce Process Excellence, AI-Enabled Commerce Transformation, Future-State Commerce Process Design, Commerce Operating Model Redesign, Agent Experience (AX) Design, Functional Consulting.

In this role, you will produce rigorous analytical work across commerce functions — assessing how AI is reshaping the commerce operating model, designing future-state commerce processes, and building the deliverables that help senior practitioners shape transformation recommendations for clients. You are expected to bring a developing point of view on how AI and automation can reinvent the way commerce organizations manage content, discoverability, assortment, pricing, channels, and fulfilment — and to actively leverage AI tools in every aspect of your work.

You Are

You produce solid analytical work — assessing the trends and forces reshaping commerce, designing future-state content, digital shelf and channel operations processes, and building the supporting materials that help senior practitioners shape transformation recommendations. You're developing real expertise in commerce platforms, data-driven performance management, and the operating models that underpin modern commerce — and you have a point of view on how AI is changing all of it.

You understand that designing how AI agents interact within commerce processes — from content enrichment and digital shelf monitoring to assortment, pricing, and order orchestration — is just as important as the process design itself. You're starting to apply AX Design principles in your work, ensuring that how AI agents behave within each commerce workflow is as intentional as the workflow itself.

Areas of Work

Commerce Process Excellence — Commerce Operating Model, Commerce Content & Experience Design, Off-Platform & AI Discoverability, Commerce Intelligence & Optimization, Agentic Commerce Operations

Roles & Responsibilities

As part of the team, you will utilize AI tools across all tasks and deliverable creation — including building agents and other tools — to drive the following:

Commerce Trends, Forces & Benchmarking

·       Produce trend and forces assessments for commerce functions — covering shifts in shopper behaviour, channel and marketplace dynamics, platform evolution, data and privacy regulation, and the growing role of AI and agents in commerce operations.

·       Conduct benchmarking analyses that show where the client's commerce organization stands relative to peers across dimensions such as content quality and completeness, digital shelf performance, discoverability, conversion, operational efficiency, and AI adoption.

·       Build analytical frameworks using AI-assisted data visualization tools (e.g., Tableau, Power BI, GenAI synthesis platforms) to surface reinvention opportunities across the commerce value chain.

Future-State Commerce Process Design

·       Design future-state process specifications for core commerce workflows — including product content creation and enrichment, digital shelf and channel operations, merchandising and assortment, pricing and promotions, order management, and performance measurement — covering AI integration points, platform requirements, human-machine interaction design, and workforce adoption approaches.

·       Map current-state commerce operating models and identify where AI-enabled automation, intelligent decisioning, and real-time optimization can drive step-change improvements in efficiency and effectiveness.

·       Apply commerce domain knowledge to review and improve function-specific reinvention designs, capability frameworks, and commerce playbook content.

·       Support delivery of digital and platform solutions — including PIM, DAM, CMS, OMS, marketplace and retail media ecosystems — across client engagements.

Change Impact & Commerce Capability Analysis

·       Develop change-impact assessments for commerce transformation initiatives — documenting implications for roles, team structures, operating rhythms, governance, and capability requirements as AI is embedded into commerce workflows.

·       Contribute to the reference library and keep commerce domain expertise current through continuous learning and assigned development modules.

AX Design Application in Commerce

·       Apply AX Design principles when specifying or reviewing AI integration designs across commerce processes — defining how AI agents should behave within each step of the commerce lifecycle, what they handle autonomously (e.g., content variant generation, digital shelf monitoring, price and availability checks), and when they hand off to a human practitioner.

·       Ensure AX Design documentation is embedded within commerce process specifications and is consistent across all content, channel, and platform deliverables.

Professional & Technical Skills

·       1-4 years of experience in commerce transformation, digital commerce, process excellence, or management consulting with a commerce focus — with increasing independence across engagements.

·       Demonstrated experience producing commerce trend analyses, benchmarking outputs, capability assessments, or change-impact assessments for senior stakeholder review.

·       Working knowledge of how AI and automation integrate into commerce process design — including AI-driven content production, automated digital shelf management, intelligent pricing and assortment decisioning, and agent-assisted shopper journeys.

·       Familiarity with the commerce technology ecosystem: product information and asset management (PIM, DAM), content management, order management (OMS), marketplace and retail media platforms, and analytics tools.

·       Working understanding of AI-driven discovery and off-platform visibility — including AI-ready product content, structured product data and knowledge foundations, and visibility across answer engines and LLM surfaces.

·       Hands-on experience using AI-assisted analytics, visualization, or performance tools; comfortable synthesizing large data sets into clear commerce insights.

·       Ability to analyze complex commerce performance data and translate findings into structured, client-ready recommendations across process, channel mix, and operating model design.

·       Strong written and verbal communication skills; able to produce polished, senior-ready deliverables with limited direction.

·       Comfortable working in fast-paced, matrixed, global consulting environments with client-facing accountability.

Additional Information

·       Familiarity with process mapping or process modelling tools (e.g., Visio, Signavio) applied to commerce workflows — content supply chain design, product onboarding flows, order-to-fulfilment mapping — is a strong differentiator.

·       Growing familiarity with AX Design concepts as applied to commerce — specifically how AI agent behaviours, autonomy levels, and handoff protocols are designed within content, digital shelf, merchandising, and channel execution workflows.

·       Client-facing consulting or advisory experience in commerce transformation, platform enablement, or digital commerce strategy; ability to build credibility with commerce and commercial leadership.

·       Experience with end-to-end commerce operations — from product onboarding and content enrichment through activation, merchandising, measurement, and optimization — is highly desirable.

·       Familiarity with data-driven commerce concepts: product data governance, assortment and pricing analytics, digital shelf measurement, and attribution across channels.

·       Proactive approach to continuous learning; stays current on AI developments reshaping commerce, including generative AI for content, AI-driven discovery, and agent-mediated purchasing.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 774,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting

Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network — a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Experience: 1-4 years of relevant experience required

Educational Qualification: Bachelor's Degree or equivalent; MBA/PGDM preferred

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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