Full-Time

Information Security Engineer

Security Operations Center, Incident Response

Posted on 8/21/2025

Vail Systems

Vail Systems

51-200 employees

Scalable telephony software with APIs

Compensation Overview

$110k - $140k/yr

+ Bonus

Chicago, IL, USA

Hybrid

Hybrid work format; employees collaborate based on business needs.

Category
IT & Security (1)
Required Skills
Bash
Kubernetes
Python
Linux/Unix
Requirements
  • Bachelor’s degree in Computer Engineering, Computer Science, Information/Cyber Security, or a related field.
  • Minimum of 5 years in an Information Security role, with proven ability to prioritize and respond with urgency to security-related issues.
  • Proficient in at least four of the skill sets outlined in the responsibilities section above.
  • Hands-on experience with Linux and Windows environments; working knowledge of Linux system administration and bash scripting.
  • Experience writing Python scripts to support security operations and automation.
  • Familiarity with networking fundamentals, protocols, and troubleshooting.
  • Understanding of diverse security risks and their potential business impact.
  • Prior experience as a member of an incident response team.
  • Knowledge of on-premises Kubernetes environments.
  • Familiarity with compliance frameworks, including PCI DSS, HIPAA, SOC 2, NIST, and ISO 27001.
Responsibilities
  • Perform comprehensive reviews of security events aggregated from multiple log sources, including endpoint protection tools, email gateway, web gateway, cloud-based products, and SIEM.
  • Conduct in-depth investigations of security alerts and issues affecting Windows, Mac, and Linux end-user devices and Windows and Linux servers.
  • Work closely with other departments to assess security incidents and vulnerabilities, providing actionable recommendations to improve the security posture and reduce risk.
  • Maintain and administer security tools to ensure optimal performance, accuracy, coverage, and compliance across Vail’s environments.
  • Develop and maintain comprehensive security documentation, including standard operating procedures, incident response playbooks, and incident response guides.
  • Lead and participate in the coordination of security incident response activities, including participation in an on-call rotation for security incidents.
  • Prepare weekly and monthly reports on security metrics, highlighting key findings, emerging threats, and actionable insights.
  • Collaborate with team members and senior staff to design and develop, and enhance security tools and automation capabilities.
  • Support internal and external audits and ensure adherence to regulatory and industry frameworks, including PCI DSS, HIPAA, SOC 2, NIST, and ISO 27001.
Desired Qualifications
  • Security or Linux certifications, i.e., CISSP, LFCE, LFCS, RHCSA, RHCE, or Red Hat Certified Specialist in Security: Linux, preferred.
  • Experience using Rapid7 products such as InsightIDR, InsightVM, and Exposure Command to support threat detection, vulnerability management, and exposure reduction initiatives, a bonus.
  • Ability to conduct vulnerability assessments, validate identified vulnerabilities, prepare detailed reports for operations and management, and coordinate remediation efforts with relevant stakeholders, a bonus.

Vail Systems provides scalable, fault-tolerant telephony software services for large enterprises across financial services, retail and hospitality, software, and wireless industries. Its offerings include advanced network routing and call control, caller authentication and risk scoring, conversational IVR/IVA solutions, and customer experience analytics. Customers can engage Vail Professional Services or build on the FreeClimb voice and messaging API to integrate telephony features into their apps. The goal is to help enterprises deliver safer, more reliable, and scalable customer care by combining strong security, platform reliability, and a broad suite of telephony tools in one ecosystem.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Deerfield, Illinois

Founded

1991

Simplify Jobs

Simplify's Take

What believers are saying

  • STIR/SHAKEN compliance deadline September 18, 2025 creates demand for authentication services among non-compliant providers.
  • FCC removal of 1,200+ non-compliant providers August 25, 2025 consolidates market toward compliant operators like Vail.
  • Enterprise reliance on legacy VoiceXML hosting creates sticky customer relationships resistant to cloud migration.

What critics are saying

  • Twilio's FreeClimb acquisition commoditizes Vail's API platform, eroding pricing power and differentiation.
  • Amazon Connect captures 35% market share with AI-native IVR, undercutting Vail's legacy VoiceXML hosting.
  • Microsoft Azure Communication Services migrates Vail's 30% OCS hosting clients via forced platform upgrades.

What makes Vail Systems unique

  • Carrier-grade collocation facilities across Chicago, Southfield, and Aurora ensure fault-tolerant delivery for Fortune 500 clients.
  • Comprehensive platform handles billions of interactions yearly with 24/7 monitoring across voice, messaging, and conferencing.
  • FreeClimb API enables enterprise customers to build custom voice applications without vendor lock-in constraints.

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Benefits

Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.

Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.

Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.

Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.

Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!

Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.

Company News

TribTown
Oct 20th, 2023
Columbus Speedway Go-Karts to host final points race

Vails was named Rookie of the Year.

SVDaily
Feb 22nd, 2021
Vail Systems, Inc. recognized as Level 1 Service Provider on Feb 22nd 21'.

Credit Suisse has partnered with UnitedLe CHICAGO--(BUSINESS WIRE)-- #HIPAA--Vail Systems announced today that FreeClimb is certified as a Level 1 Service Provider under the Payment Card Industry Data Security Standard (PCI DSS), and is compliant with the Health Insurance Portability and Accountability Act (HIPAA).

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