In PersonTravel to job sites, hubs, and company locations may be required; travel is expected up to 10% of the time.
Operations & Logistics
About the job
Requirements
At least 5 years of experience in operations leadership, ideally within the building materials or construction industry.
Strong analytical, interpersonal, and communication skills.
Strong computer literacy in Microsoft applications, including Outlook, Teams, and Excel, as well as customer relationship management systems.
Experience in supply chain, fulfillment, and commercial project coordination.
Proficient time-management and organizational capabilities to manage multiple priorities effectively.
Willingness to travel up to 10% of the time.
Responsibilities
Lead and inspire a cohesive team culture, fostering collaboration and unity throughout the organization.
Learn the current customer service, warehouse, and installation processes to identify challenges and assist teams in addressing obstacles through improved strategies.
Develop mastery of product specifications and applications.
Manage installation teams and elevate their expertise through continuous process enhancements and field outcomes.
Provide technical leadership to field personnel and Customer Service regarding installation challenges, shop drawing interpretation, and site readiness.
Drive the Root Cause of Service Calls initiative, aiming for first-appointment installations.
Conduct and facilitate team meetings to align field personnel and stakeholders.
Manage commercial projects through timely execution while ensuring scheduling and installation processes are followed.
Conduct timely performance evaluations and manage attendance.
Travel to job sites, hubs, and company locations to provide hands-on guidance when necessary.
Uphold and reinforce the company mission, strategic goals, standard operating procedures, and protocols.
Desired Qualifications
Experience in operations leadership within the building materials or construction industry.
Position Overview: The Operations Manager plays a pivotal role as a key strategic partner to the company's COO, providing visionary leadership and guidance to the internal teams. Your mission is to drive operational excellence by implementing advanced processes and innovative practices across the Operations department. With a focus on enhancing client relationships established by the Sales team, your responsibilities encompass effective communication, meticulous material procurement, and regulatory compliance. Your leadership will foster a culture of mentorship and continuous improvement, elevating customer service quality and best practices throughout the distribution center. Your ultimate responsibility is to ensure safety, expertise, adherence to regulations, efficiency, and profitability in all business undertakings.
Location:
Chatsworth Office: 20235 Bahama St., Chatsworth, CA 91311
This role is in-person
Main Job Tasks and Responsibilities:
Lead and inspire a cohesive team culture, infusing collaboration, and unity throughout the organization.
Learn the current customer service, warehouse, and installation processes, to identify challenges, and assist the teams in tackling obstacles by applying improved strategies.
Attain mastery in TSDC product specifications and applications.
Manage installation teams, elevating their expertise. Integrate continuous process enhancements and on-field outcomes.
Provide technical leadership to field personnel and Customer Service regarding installation challenges, shop drawing interpretations, and site readiness.
Drive the Root Cause of Service Calls initiative, aiming for first-appointment installations.
Conduct and facilitate team meetings, aligning field personnel and stakeholders to ensure consistent alignment.
Managing commercial projects to timely execution, ensuring scheduling and installation processes are being followed.
Conduct timely performance evaluations and manage attendance.
Travel to job sites, hubs, and TSDC locations to provide hands-on guidance when necessary.
Uphold and reinforce company mission, strategic goals, SOP’s and protocols.
Qualifications:
5+ years of experience in Operations Leadership, ideally within the building materials or construction industry.
Strong analytical, interpersonal, and communications skills.
Strong computer literacy skills in MS Applications (Outlook, Teams, Excel, etc.) and CRM.
Experienced in supply chain, fulfillment, and commercial project coordination.
Proficient time management and organizational capabilities to juggle multiple priorities effectively.