Q

QuantumLoopAI

AI receptionist for NHS primary care

Full Stack Engineer - Backend Heavy

Full-Time
No salary listed
Junior, Mid
London, UK
RemoteMust work UK business hours, 9:00 AM to 6:00 PM GMT/BST.
Software EngineeringFull-Stack Engineering

About the job

Requirements
  • A minimum of 2–3 years of experience building scalable, distributed backend systems using Node.js and TypeScript.
  • Proficiency in developing user interfaces using React, Next.js, and modern frontend frameworks.
  • Strong understanding of distributed systems, microservice architecture, and API design.
  • Expertise in creating secure, scalable RESTful APIs and/or GraphQL endpoints.
  • Experience building responsive user interfaces using React, Next.js, Redux, and TypeScript, with a solid understanding of component-based architecture and state management.
  • Proficiency in designing and optimising MySQL databases for high-performance applications.
  • Hands-on experience with Azure or similar cloud platforms for hosting, scaling, and monitoring applications.
  • Familiarity with CI/CD pipelines using tools such as Azure DevOps and containerisation with Docker.
  • Deep understanding of secure coding practices, authentication mechanisms, and API gateways.
  • Strong analytical skills with the ability to break down complex problems into atomic units of work.
  • Excellent written and verbal communication skills and comfort collaborating asynchronously with a UK-based team.
  • Comfort working remotely and aligning to UK business hours from 9:00 AM to 6:00 PM GMT/BST.
Responsibilities
  • Architect, develop, and optimise scalable, secure backend services using Node.js, TypeScript, and NestJS within a distributed microservices architecture.
  • Build responsive, intuitive user interfaces using React, Next.js, and TypeScript to complement backend capabilities.
  • Design, optimise, and maintain MySQL databases for high-performance, high-availability applications.
  • Contribute to CI/CD pipelines and automate build, test, and deployment processes using Azure DevOps and Docker.
  • Write high-quality, maintainable code and conduct thorough code reviews to uphold engineering standards across the team.
  • Collaborate with Product Owners, Business Analysts, UX Designers, and fellow engineers to understand requirements and deliver robust end-to-end solutions.
  • Mentor team members on backend and frontend development best practices, with a focus on building scalable and efficient systems.
  • Advocate for best practices in software development, DevOps, and agile methodologies to ensure a secure, reliable, and performant platform.
Desired Qualifications
  • Experience working on high-traffic platforms or products serving large user bases at scale.
  • Experience with Ionic or similar hybrid mobile application development frameworks.
  • Advanced Azure capabilities such as Kubernetes, CosmosDB, and API Management.
  • Familiarity with Firebase for notifications and real-time features.
  • Proven ability to mentor junior team members and lead by example.
  • Experience with NestJS or similar backend frameworks.

About the company

EMMA by QuantumLoopAI is an AI receptionist designed for NHS primary care. It answers patient calls during GP surgery hours instantly, with no queue or hold music. EMMA handles both clinical and administrative inquiries, triages to the right outcome, and integrates with NHS tools like Accurx. It is used across hundreds of GP surgeries and PCNs, serving over 2 million NHS patients. This reduces call-handling costs (up to about 80%) and improves patient access and satisfaction, while easing pressure on reception staff. QuantumLoopAI emphasizes NHS clinical safety, DTAC certification, and alignment with NHS standards. The company’s goal is to make primary care more accessible, efficient, and sustainable by eliminating phone bottlenecks and letting reception teams focus on in-person patient care.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2023

Get referred to QuantumLoopAI

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • QuantumLoopAI said on March 23, 2026 it raised over £6 million and serves more than 2 million patients.
  • The company is listed on the Crown Commercial Service RM6200 framework, easing NHS procurement.
  • QuantumLoopAI says practices save 15 workdays weekly and go live within two to three weeks.

What critics are saying

  • BBC reported EMMA failed to understand a stroke patient; Armthorpe surgery decommissioned it by August 2026.
  • Healthwatch Rotherham accused EMMA of accent problems on August 19, 2026, inviting NHS scrutiny and complaints.
  • If NHS practices judge EMMA inaccessible, procurement freezes spread quickly and the company loses its only market.

What makes QuantumLoopAI unique

  • EMMA targets NHS GP surgeries, not generic contact centers, with telephony workflows built for primary care.
  • QuantumLoopAI claims DTAC approval, DSPT compliance, and live integrations with eConsult, Accurx, ANIMA, System Connect, Rapid Health.
  • The company says it answers hundreds of calls simultaneously and supports 17 languages across NHS settings.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Stock Options

Conference Attendance Budget

Professional Development Budget

Growth & Insights

Headcount

6 month growth

-13%

1 year growth

-11%

2 year growth

-9%