Aftersales Coordinator

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What we offer:

Group Summary:

General Job Duties:

• To exhibit an objective, fair and professional attitude that exemplifies the principles outlined in The Magna Employee’s Charter to maintain a positive and productive workplace.
• To exhibit teamwork skills and actively participate in team activities in a positive working environment.
• To demonstrate problem solving skills in a work environment that is striving for continuous improvement.
• To follow Decostar policies and display conduct expected of Decostar employees as described in the employee handbook.
• To follow safety rules of Decostar and work in a manner that is conducive to maintaining a safe and healthful workplace.
• To meet and maintain all customer quality standards as well as the standards of Decostar.
• To perform daily cross-functional job assignments as required and per the department’s established procedures and work instructions.

Specific Job Duties:

• Manage customer communication and relationships for Aftersales OEMs including, BMW, Mercedes-Benz, Nissan, Kia, Hyundai, Volkswagen, and GM.
• Maintain accurate EDI in QAD and purchase order processing for Aftersales customers, resolving exceptions to support uninterrupted order fulfillment
• Coordinate with OEM customers and internal leadership on Aftersales program reviews, performance discussions, and operational requirements
• Work cross-functionally with planners and operations to manage material requirements and maintain on-time production performance.
• Align weekly build and shipping plans with Operations/Logistics to meet Aftersales customer demand.
• Provided real-time order and shipping plan updates through OEM Aftersales portals
• Review and process change requests affecting Aftersales parts within Change X and Trax.
• Prepare and maintain Aftersales sales and attainment reports on a daily, weekly, and monthly basis or as requested.
• Review demand trends and forecasts to support Aftersales program planning

 Skills and Experience Required:

• Minimum 1 year experience in the automotive industry.
• Strong oral and written communication skills with demonstrated abilities to communicate with other department team members as well as the Decostar management team and OEMs.
• Knowledge of QAD and Microsoft Office a plus
• Basic computer skills
• Basic working knowledge of Microsoft Excel and PowerPoint
• Fluent in English (reading and writing).

Education:

• High School Degree or equivalent.

Physical Requirements:

• This position requires a person to have the ability to perform work while standing or walking for up to eight (8) hours a day, the ability to perform work while sitting for up to eight (8) hours a day and the ability to lift up to 10 pounds on an infrequent basis.  Good vision at a close distance is required.  Must be capable of performing repetitive motion at, above and below shoulder height for up to six (6) hours a day. (See attached sheet for detailed physical description of this position.)

Decostar Training Requirements

• You will receive training to perform your job on an on-going basis concurrent with Decostar business operations. Training areas will include safety, quality, continuous improvement and other job specific training that is determined to be an essential part of your job and Decostar business operations.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.