Octopus Energy has exciting opportunities to join our Field Sales team as an Energy Helper. We’re changing the landscape of traditional field sales and marketing and re-inventing customer interactions. We’re focused on making energy greener and better, for everyone. We put our customers first and are looking for amazing people to help us do that!
Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform (Kraken Technologies) with local targeted marketing in order to create more detailed and engaging conversations with customers. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy!
This role will be based in our Bristol office and will be also be covering the Gloucestershire, Swindon, Bath and Sainsbury area.
What you’ll do
- Communicate with customers: we try to be available to people through as many different avenues as possible. Not only do we use digital advertising, billboards, TV ads and more, we also have hundreds of friendly energy helpers around the country who speak to customers at events and venues, to spread the word about Octopus - this will be you!
- You will be promoting our significant portfolio of products such as Energy Smart Meters, Heat Pumps, Solar Panels, Smart Metres, Energy (welcoming new customers to our business)
- Collaborate with team members to achieve sales targets sets
- Your role will be to ensure every conversation you have delivers excellent customer service
- You will value meaningful honest conversations, which allow customers to make informed choices and you will pride yourself on ensuring that every interaction is of the highest quality
- This is primarily a face to face role, however our Energy Helper’s need to be flexible, at times of high demand we support our customers where we are needed most, so there will be opportunities for more office based work helping our inbound telesales team or our solar sales team as examples
What you’ll need
- Previous experience of excellent customer service skills and a true understanding of excellent customer service
- Sales motivated and driven to achieve targets
- Detail orientated with good organisation skills
- Ability to work independently as well as being part of a team
- Experience in a customer centric setting where you have come up with quick and effective customer solutions
- The ability to work collaboratively with your team in order to influence and inspire
- Clear communicator with a focus on listening and attention to detail
- Honest, focused, and committed to delivering the highest levels of customer service
Why else you’ll love it here
If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don’t have a CV to hand then that’s also fine... please attach a short message as your CV just telling us a bit more about you and why you’re interested in a career at Octopus Energy!
If this sounds like you then we’d love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
