Salesforce Service Cloud Engineer

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

MAIN PURPOSE

The Salesforce Service Cloud developer will operate within the Client Platforms area, part of Group Platforms. You will be joining a dynamic team where you will support our Rendez-Vous product team by developing new SF features within the team.

Richemont Rendez-Vous solution aims at improving the experience of Customers, Sales Associates and Client Relation Centre Ambassadors through a unique tool fully integrated with all the client touchpoints.

• Ability for a client to book an appointment online, in the boutique or through the CRC.
• Ability for Richemont staff (Boutique, CRC,…) to create, search, reschedule, cancel appointments notifying the client.
• Full integration with Richemont CRM to search, link or enrich customer records.
• Support physical and virtual appointments as well as appointments in external boutiques and wholesalers’.
• Measure use and conversion.
• Manage boutique queues and waiting time.

YOUR KEY RESPONSIBILITIES

• Ensure the usability of RDV features.
• Cooperate with agile team to understand, refine and estimate requirements.
• Implement new features requested by the Product Owner.
• Engage in code reviews, testing, and debugging to guarantee quality and performance. 
• Produce significant, reusable, scalable code that adheres to industry standards and best practices. 
• Ensure bug fixing.
• Ensure traceability through Jira (agile project management tool).
• Actively participate to regular agile meetings (Daily Meeting, Sprint planning, Sprint review, Sprint retrospective).

YOUR PROFILE

• A specialist who has solid experience in back/front-end development on Salesforce platform.
• Understanding of security models.
• Has experience with REST integrations.
• Knows basics of administration 
  • Main skills required :  
  • Apex, LWC 
  • REST 
  • Security model 
  • Experience cloud 
• Bachelor's or Master degree in Computer Science or Software Engineering.
• Minimum 4 years of experience in Salesforce software development.
• Excellent problem-solving, communication, and leadership skills.
• Strong knowledge of Agile methodology, experience with Jira and Confluence suitable.
• Previous exposure to test automation technologies and best practices is a plus.

#Richemont #WeCraftTheFuture