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Handicap International

Disability-focused humanitarian aid and empowerment

Donor Acquisition and Engagement Specialist

Growth MarketingConfirmed live in the last 24 hours
Full-timeLuxembourg

About the Job

Requirements

  • The candidate must have confirmed experience in a commercial, development, or fundraising role, including field contact and telemarketing.
  • The candidate must be proficient in sales, persuasion, and mobilization techniques and comfortable using office software, customer relationship management tools, and performance tracking.
  • The candidate must be autonomous, rigorous, and organized, with a strong ability to prioritize.
  • The candidate must have strong interpersonal skills and service orientation, and be able to listen, persuade, and build lasting relationships.
  • The candidate must have analytical, structuring, and results-reporting abilities.
  • The candidate must be able to structure, organize, and disseminate operational practices.
  • The candidate must speak French fluently.

Responsibilities

  • Implement and coordinate field-based campaigns to recruit new donors, including door-to-door outreach, private venues, events, and targeted activities in companies or schools.
  • Deploy telemarketing campaigns for reactivation, lead qualification, welcome calls, and post-first-donation engagement.
  • Increase donor lifetime value through retention campaigns, payment-incident handling, conversion of one-time donors to regular donors, and upgrades.
  • Design, test, and improve operational tools, including scripts, talking points, and support materials.
  • Monitor, analyze, and optimize campaign performance.
  • Produce activity reports and operational analyses.
  • Provide high-quality donor relations by handling inquiries by phone, email, and mail, and ensuring a positive experience in every interaction.
  • Support activities and events run by other departments to engage with their audiences.

Desired Qualifications

  • Experience in the nonprofit, humanitarian, or social and solidarity economy sector is preferred.

About the Company

Handicap International

Disability-focused humanitarian aid and empowerment

Handicap International, also known as Humanity & Inclusion, is an international non-profit organization focused on disability. It works with people with disabilities in diverse settings—from conflict zones to development contexts—to improve their access to essential services, rehabilitation, livelihoods, and inclusion. The organisation delivers aid and support through programmes in about 60 countries and responds to emergencies, helping people become self-reliant. It operates through a network of eight national associations (Belgium, Canada, France, Germany, Luxembourg, Switzerland, United Kingdom, USA) that provide funding, resources, and project management. Unlike some aid groups, it is non-governmental, non-religious, non-political, and non-profit, centering the needs and rights of people with disabilities. Its goal is to enable people with disabilities to participate fully in society and to strengthen their independence and resilience in all contexts.

Company size
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Company stage
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Total funding
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Headquarters
Lyon, France
Founded
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