Account Executive – Senior Mid Market @ Intercom

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What’s the opportunity? 🤔

As an Account Executive, Senior Mid Market, you will be at the forefront of our expansion in the LATAM market. We’re building a world-class sales organization, and the road ahead is going to be very exciting. We are seeking high-energy self starters who are driven by the desire to excel and thrive in a fast-paced, collaborative environment. You will have the opportunity to work with a diverse and talented team, where your contributions will directly impact our success in the region.

What will I be doing? 🚀

Drive the acquisition of new clients and manage the full sales cycle from prospecting to closing within the Latin American market.
Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom’s solutions.
Provide timely and accurate forecasts and clear visibility on revenue performance.
Maintain up-to-date knowledge of our evolving products and processes.
Create your own demonstrations, tailored to client needs.
Engage in team development and mentoring.
Represent the voice of the customer to cross-functional partners, including Marketing and Product.
Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team.

What skills do I need? 📖

4+ years experience as an Account Executive.
2+ years of SaaS experience selling similar products.
Must be proficient in Spanish, fluency in Portuguese is a plus.
Strong sales instincts and track record hitting and exceeding quota.
Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom’s products and services.
Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
Exceptional written and verbal communicator.
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes.
Ability to close net new business in a competitive landscape.
Exhibits a growth mindset, intellectual curiosity, and ambition.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Open vacation policy and 10 corporate holidays
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us.

What’s the opportunity? 🤔

What will I be doing? 🚀

What skills do I need? 📖

Benefits 😍

6 month growth

1 year growth

2 year growth

Benefits