Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A high school diploma or GED equivalent is required.
One to two years of customer service experience is required, with healthcare-environment experience or a combination of experience, education, or training accepted.
Basic office skills and computer literacy are required.
The ability to type 30 words per minute is required.
Assessment testing and post-offer background checks are required.
Employees must protect the privacy of confidential protected health information in accordance with company policies and procedures and applicable state and federal law, including the HIPAA Security and Privacy Rule.
Responsibilities
Qualify patients or claimants for governmental benefits, including Medi-Cal, Victims of Crime benefits, Supplemental Security Income/Social Security Disability Insurance, and third-party liability programs, within established guidelines.
Conduct telephone screening and complete applications.
Follow up with patients or claimants and county workers to successfully complete cases.
Submit applications to the appropriate offices.
Update information in the computer database.
Perform miscellaneous related duties as needed.
Desired Qualifications
Bilingual English and Spanish ability, including reading, speaking, and writing, is preferred.
Bilingual ability in Vietnamese, Mandarin, or Cantonese is a plus.
Description
Health Advocates is seeking Eligibility Workers for our main office in Chatsworth, CA. Bilingual (English/Spanish) Eligibility Workers Wanted! WE OFFER PAID TRAINING!
Job Summary
This position helps qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI/SSDI,TPL, etc.) within established guidelines. Responsibilities include telephone screening, completing applications, follow-up with patients/claimants and county workers for successful completion of cases, submitting applications to appropriate offices, updating information in the computer database, and performing miscellaneous related duties as needed.
Qualifications
High School diploma or GED equivalent required
1-2 years of customer service experience; healthcare environment, or any combo of experience, education or training
Bilingual English/Spanish preferred (read, speak and write)
A desire to help others
Bilingual in Vietnamese, Mandarin, Cantonese is a plus
Basic office skills and computer literacy required
Excellent communication skills, both verbal and written
Excellent organizational skills
Ability to adapt and manage change in a fast-paced environment
Type 30 wpm
Working Title: Case Manager I
Pay Rate: $21.75- $28.00 per hour (Depending on Relevant Experience)
Position Type: Full-time; Non-Exempt
Schedule: Alternative Work Week Schedule - Mon-Thurs 7:30 am-5:00 pm & Fri 7:30 am-12:30 pm
Other: We conduct assessment testing and post offer background checks
Benefits
Health Advocates offers a comprehensive benefits package to meet the needs of today's employees. They include: Healthcare and Insurance Benefits, Retirement Benefits, Employee discounts, Employee Assistance Program, Rideshare Incentives, Employee Referral Program, Vacation/Holiday/Sick Leave and other time off.
About Us
Founded in 1990, Health Advocates is the largest privately funded public advocacy company in California providing Eligibility and Recovery services to California public health systems, private hospitals, clinics, health plans, government agencies, and individuals. We are dedicated to identifying medical coverage from third-party sources such as Medi-Cal, Social Security (SSI/SSDI), and other health insurance programs to minimize uncompensated care to the benefit of both our clients and the patients and applicants they serve. Our success is born from a very unique blend of resources, expertise, and an unwavering determination to identify coverage and recovery solutions on behalf of patients that simply have no ability to pay their increasing financial healthcare debts. Innovation and compassion are integral to Health Advocates’ identity and these attributes have historically served our clients very well. We are proud of our past, excited about our future, and confident of our continued success.
This position requires access to confidential protected health information (PHI). Our employees are expected to protect the privacy of all PHI in accordance with Health Advocates’ privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.
Health Advocates
21540 Plummer Street, Suite B
Chatsworth, CA 91311
(818) 995-9500 p
(818) 995-6872 f
Health Advocates is an equal opportunity employer. We believe all of our employees should be treated fairly, consistently, and with dignity and respect. Our goal is to maintain a satisfied and productive team of employees. The keys to reaching that goal are effective leadership, fair and competitive wages and benefits, dedication to the job, and close attention to employee relations matters.
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