Director of AI Transformation & Digital Patient Experience

Role Summary

Spring Fertility is seeking an innovative, hands-on technology transformation leader to help shape the future of how technology and artificial intelligence enhance the patient and employee experience. The Director of AI Transformation and Digital Patient Experience will lead the evaluation, development, implementation, and ongoing optimization of AI-enabled and digital solutions across the patient journey and broader organization. This individual will translate established business priorities and operational needs into thoughtful, scalable technology solutions that improve responsiveness, streamline workflows, strengthen continuity of care, expand team capacity, and drive operational efficiency.

This is an opportunity to bring emerging technology into a high-touch, patient-centered healthcare environment—ensuring that innovation meaningfully enhances the experience without compromising clinical safety, data privacy, empathy, or trust.

We are looking for a strategic thinker and pragmatic operator who can move seamlessly from identifying opportunities to evaluating solutions, managing technology partners, overseeing implementation, and measuring results. The ideal candidate understands how to leverage AI and digital innovation to solve real business challenges and deliver measurable value.

This is a technology transformation and solution delivery leadership role, not a traditional data science or AI model-development position. The Director will own the technology strategy and execution required to bring approved AI and digital initiatives to life, including solution architecture, build-versus-buy decisions, vendor selection and management, systems integration, implementation, governance, and ongoing performance optimization.

Working in close partnership with Strategy & Operations, clinical leadership, and operational teams, this leader will ensure technology initiatives align with organizational priorities and support the evolution of the patient and employee experience.

Key Responsibilities

AI Strategy, Roadmap & Solution Design

• Own and advance the organization's AI and technology roadmap, translating approved business priorities into actionable technology initiatives.
• Evaluate emerging AI capabilities, digital platforms, and technology solutions to identify opportunities to improve the patient journey, employee experience, and organizational effectiveness.
• Translate business requirements, operational workflows, established baselines, and success measures into functional and technical requirements, solution recommendations, implementation plans, and budgets.
• Develop solution architecture and make informed build-versus-buy recommendations based on scalability, security, integration requirements, cost, and long-term business value.
• Establish a practical approach to sequencing and prioritizing technology implementation in partnership with business and operational stakeholders.

Technology Implementation & Delivery

• Lead end-to-end delivery of AI-enabled and digital solutions, from evaluation and vendor selection through implementation, integration, deployment, and ongoing optimization.
• Oversee technology partners and vendors, ensuring solutions meet organizational requirements, timelines, performance expectations, and security standards.
• Partner with internal technology teams and external providers to ensure seamless integration with existing systems and platforms.
• Drive adoption of new technology through thoughtful implementation, stakeholder engagement, and collaboration with operational leaders.
• Identify opportunities to streamline processes, reduce administrative burden, improve responsiveness, and increase organizational capacity through technology.

Governance, Risk & Performance Management

• Establish and maintain governance frameworks for AI and digital technology, including appropriate oversight, privacy, security, compliance, and responsible AI practices.
• Ensure technology solutions are implemented with appropriate safeguards, monitoring, and escalation processes, particularly in a clinical and patient-facing environment.
• Develop performance metrics and reporting mechanisms to evaluate technology effectiveness, adoption, reliability, and realized business value.
• Monitor solution performance and continuously identify opportunities for improvement, optimization, and enhanced functionality.
• Maintain accountability for technical outcomes, implementation success, and ongoing technology performance.

Cross-Functional Partnership & Collaboration

• Partner closely with Strategy & Operations, clinical leadership, and operational teams to understand business needs, evaluate opportunities, and translate approved priorities into effective technology solutions.
• Collaborate with stakeholders to support future-state workflow design and ensure technology enables more effective, scalable operating processes.
• Serve as a trusted technology advisor to leadership, bringing forward recommendations, emerging capabilities, and practical solutions to complex operational challenges.
• Build strong relationships across the organization to ensure technology initiatives are aligned, appropriately governed, and successfully implemented.

Education and Skills

• 7+ years of experience in business transformation, technology enablement, or operational strategy, ideally within a fast-paced or entrepreneurial environment.

• Demonstrated experience leading cross-functional initiatives, implementing technology solutions, and identifying opportunities to improve workflows, efficiencies, and cost effectiveness.

• Strong business and technical acumen, including an understanding of systems architecture, technology integration, and emerging technologies such as AI.

• Exceptional communication, stakeholder management, and influencing skills, with the ability to build relationships and drive alignment across all levels and functions of an organization.

• Strategic, hands-on approach with the ability to translate business needs into actionable roadmaps, while rolling up their sleeves to support execution and implementation.

Employment Type

This is a full-time (40 hours a week/8 hours per day) exempt hybrid position located in one of our regions

Compensation

The base salary range for this role is $165,000 - $210,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.