Full-Time

Residential Program Manager

Updated on 9/4/2026

Pinnacle Services

Pinnacle Services

51-200 employees

Third-party shared services: training, screening, logistics.

Compensation Overview

$19.25/hr

Minneapolis, MN, USA

Remote

The role is located in the Metro area and includes at least every other weekend plus on-call responsibilities.

Bachelor's, Associate's, Certification

Category
Social & Community Services (1)
Required Skills
Medication Administration
Quality Assurance (QA)

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Requirements
  • A valid driver's license, current automobile insurance, and access to reliable transportation are required.
  • At least one year of direct care experience working in a 245D-licensed setting is required.
  • Previous supervisory experience is required.
  • Experience using Therap is required.
  • Candidates must meet one DHS Program Coordinator Standards pathway: a baccalaureate degree in a field related to human services, education, or health and one year of qualifying full-time direct-care or equivalent care/education experience; an associate degree in a related field and two years of qualifying experience; a diploma in a related field from an accredited postsecondary institution and three years of qualifying experience; a minimum of 50 hours of education and training related to human services and disabilities; or four years of qualifying full-time direct-care experience under the supervision of a qualified staff person.
Responsibilities
  • Oversee the day-to-day operations of a residential site and program service delivery, including medication administration, medical appointment coordination, meal planning and preparation, transportation, maintenance, program-plan implementation, data collection and documentation, site cleanliness, and maintaining supplies and groceries.
  • Coordinate staff scheduling to ensure consistent service delivery.
  • Conduct ongoing quality assurance and improvement to ensure compliance with policies, procedures, and DHS/245D licensing and service-delivery requirements.
  • Provide active support and direct care to individuals with developmental disabilities and/or mental health diagnoses, including personal and medical care as necessary.
  • Provide initial and ongoing training, direct supervision, and coaching of Direct Support Professionals.
  • Ensure medication-administration compliance through regular review, observation, and follow-up on medication errors.
  • Prioritize person-centered practices and positive strategies to support individuals in achieving their desired quality of life and developing desired skill sets.
  • Serve as the emergency contact and first point of contact for individuals served, Direct Support Professionals, and external stakeholders or the Support Team.
  • Work a flexible schedule that includes a blend of direct-care and administrative duties, at least every other weekend, and on-call responsibilities.
Desired Qualifications
  • Three years of direct care experience in a 245D-licensed setting.
  • Two years of supervisory experience in a 245D-licensed setting.
  • Knowledge of basic skills used in Dialectical Behavior Therapy.
  • Experience working with individuals with Reactive Attachment Disorder, Post-Traumatic Stress Disorder, Fetal Alcohol Spectrum Disorder, Bipolar Disorder, and Borderline Personality Disorder.

Pinnacle Services provides outsourced, shared services for industrial operations, including contractor qualification, workforce screening, training delivery, on-site health clinics, emergency response, payroll, and project logistics. Its software lines manage plant entry and real-time data integration with in-house systems, while learning management systems schedule, deliver, and track training, including licensed content. It differentiates itself with a ten-year track record of managing the entire workforce lifecycle for large projects and by bundling health, safety, training, and logistics with integrated software. Its goal is to help industrial sites run safely, legally compliant, and efficiently staffed projects by delivering unified services that streamline entry, training, health, and logistics for large workforces.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Town of Wolf River, Wisconsin

Founded

1999

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Simplify Jobs

Simplify's Take

What believers are saying

  • Minnesota.gov updated Pinnacle Services on August 6, 2026, confirming active program presence.
  • Career postings on August 26, 2026 show hiring across case management, residential, and CFSS roles.
  • PCA-to-CFSS transitions in Minnesota expand Pinnacle's service funnel through reassessments and agency selection.

What critics are saying

  • Hartman v Pinnacle Services, Inc. filed July 9, 2026 targets overtime pay violations.
  • The lawsuit alleges misclassified salaried case managers, risking back pay, liquidated damages, and legal costs.
  • Minnesota DHS license renewal was due December 31, 2025, creating regulatory exposure if delayed.

What makes Pinnacle Services unique

  • Pinnacle Services operates Minneapolis-area HCBS and CFSS programs across multiple counties.
  • It holds active Minnesota DHS licenses and satellite residential settings as of 2025-2026.
  • Its person-centered disability services platform spans case management, residential care, and consultation.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Voluntary Life Insurance

401(k) Retirement Plan

Flexible Spending Account

Paid Sick Leave

Paid Vacation

Flexible Work Hours

Hybrid Work Options

Paid Holidays