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Toss

Fintech super-app for payments and banking

Loan Operations Manager

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • A strong understanding of the regulations and work processes for credit products such as rental-deposit loans or residential mortgage loans.
  • A broad understanding of residential mortgages and household or corporate collateral-backed loans, along with practical experience in related underwriting and operations.

Responsibilities

  • Handle the full process for Toss Bank rental-deposit and real-estate mortgage loans, from application intake through execution, ensuring smooth operation.
  • Manage operating guidelines and underwriting manuals for Toss Bank rental-deposit and real-estate mortgage loans.
  • Plan infrastructure and establish processes for efficient operation of Toss Bank rental-deposit and real-estate mortgage loans.
  • Design the operational resources required based on business plans and center operations, and establish and manage the associated outsourcing processes.
  • Communicate closely with outsourcing partners and rapidly improve pain points for internal and external customers.
  • Identify improvements to bank services from the customer perspective and improve processes.
  • Collaborate with IT developers to automate operations and lead the digital transformation of work.
  • Determine the scope of work to be outsourced and support training and monitoring for efficient resource management.

Desired Qualifications

  • Experience operating various guarantee-backed or collateral-backed loans and responding to real-estate-related policies.
  • Experience establishing new policies or improving existing work processes.
  • Strong communication skills and extensive customer service and consultation experience.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

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