Quality & Safety Manager

QUALITY & SAFETY MANAGER

Substance Use Disorder Treatment

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked).

CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles- keep referring back to https://crihelp.bamboohr.com/careers/ for current openings at all sites.

Basic Functions

• The Quality & Safety Manager leads the daily operations of the quality program, supervising two Analysts and coordinating cross-functional project teams. This role drives CARF accreditation readiness, regulatory compliance, quality improvement projects, client experience measurement, and the implementation of changes across all programs and levels of care. The Manager and their team spend significant time at program locations—gathering ideas from staff and clients about how to improve the look and feel of the organization, and then translating those ideas into action.

Responsibilities

• Supervise, coach, and develop two Quality & Safety Analysts; set priorities, manage workload, and conduct performance evaluations.
• Serve as the primary coordinator for CARF survey preparation, hosting, and post-survey follow-up, ensuring continuous accreditation readiness.
• Maintain evidence of conformance to applicable regulatory, licensing, contractual, and accreditation requirements across all payer types and contracting counties.
• Track regulatory and contractual changes and lead the organizational response, including policy updates and staff communication.
• Manage quality improvement projects (QIPs), ensuring at least one active QIP at all times; lead ad hoc project teams through planning, execution, and evaluation.
• Lead implementation of policy, procedure, and workflow changes across program sites—working directly with staff to ensure understanding, adoption, and sustained compliance.
• Administer the Quality Management Committee: prepare agendas, document activities, and track action items to completion.
• Oversee records analysis and peer review processes across clinical sites; ensure documentation meets regulatory, contractual, and accreditation standards.
• Manage Client Satisfaction Surveys, post-discharge Follow-Up Surveys, and the annual Treatment Perceptions Survey; analyze results and develop responsive action plans.
• Actively solicit feedback from staff and clients at program locations about the experience of working in and receiving care from the organization; channel insights into quality improvement priorities.
• Compile and communicate performance and outcome data to leadership and program staff.
• Support annual quality management plan goal-setting and evaluations.
• Oversee development, revision, and maintenance of policies, procedures, and SOPs.
• Work in person across all program locations as needed. Perform other duties as assigned by the Director of Quality & Innovation.

Skills / Knowledge

• Demonstrated project management skills with experience producing deliverables on schedule.
• Working knowledge of CQI principles (PDSA, root cause analysis) and healthcare regulatory/accreditation frameworks.
• Proficiency in Microsoft Office (especially Word and Excel); comfort with data analysis and reporting.

Education / Training

• Required: Bachelor’s degree in Healthcare Administration, Public Health, or related field with 2+ years of healthcare quality management experience; OR 4+ years of directly relevant experience in lieu of degree.
• Preferred: Master’s degree in a relevant field; Lean Six Sigma, CPHQ, or equivalent certification.
• Must have valid driver’s license or willingness to alternatively commute between sites, sometimes in the same day, within reasonable timeframes.

Experience

• Required: Supervisory experience or demonstrated readiness for a supervisory role.
• Preferred: 5+ years in an administrative or quality role in healthcare.
• Preferred: Experience working directly with clinical staff on quality improvement and change implementation.
• Preferred: Experience in substance use disorder treatment.
• Preferred: Experience with CARF accreditation standards and survey processes.

Working Conditions

• Travel to multiple facilities and external meetings on an as-needed, yet regular basis
• Frequently remain in stationary positions, standing and / or sitting for prolonged periods.
• Occasionally crouching below the waist and / or reaching above the shoulders.
• Occasionally lifting and / or moving objects up to 20 lbs.

Special Conditions

• Must be willing to undergo random drug screenings.

Position Reports To

• Director of Quality & Innovation

Position Type

• Full-Time, In-Person, Exempt, Salaried

Pay Range

• $85,000 - $100,000 / Year

Benefits

• 100% Paid Blue Shield Trio Plan Medical Insurance Option
• 80% Paid Blue Shield Access+ Plan Medical Insurance Option
• 80% Paid Kaiser Medical Insurance Option
• 40% Dependent Coverage on Medical Insurance Plan
• 80% Paid Dental Insurance
• Vision Insurance
• Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
• Educational Assistance Tuition Reimbursement Program
• 401(k) 4% Employer Match
• 100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage

CRI-Help ensures that all applicants are treated with equal consideration, without regard to age, race, gender, gender identity, gender expression, transgender status, national origin, ethnic / cultural identification, religion, sexual preference, or disability.