Production Control / Production Operations Associate
Fidelity National Information Services
Production Control / Production Operations Associate
Fidelity National Information Services
Global provider of financial technology solutions
Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we would like to ask you: Are you FIS?
Summary of This Role
Consults with internal/external customers to plan, schedule, and coordinate production activities to provide an efficient workflow that adheresto internal and external SLA’s adherence. May aid in monitoring and reporting of performance and adherence to clientSLA’s.Usescomplexmodels to develop operational capacity andmonitorsworkflow to achieveoptimalscheduling of multiple jobs from clients across the entireproductionprocess. Forecasts work volume based on prior history and forecasting from clients.Assistsin developing pro-forma statementsbased on existing trends and performance levels. May help develop software tracking databases as needed.
Shift: Wednesday - Friday and every other Tuesday from 4:45 pm - 4:00 am
What Part Will You Play?
Gathers and analyzes information from equipment vendors, card, print, or statement processes to model daily production and forecasts resourcing requirements (optimalmachine/equipmentutilization);
performs complex modeling to develop operational capacity.
Attends daily scheduling meetings for their area todeterminemachine workflow assignments.
Assigns and coordinates schedules by department and machine to minimize Service Level Agreement (SLA) conflicts andoptimizesproduction of multiple jobs from clients across the entire production process.
Monitors internal computer system todetermineif work is being processed andonpace to meet clientSLA's.
Communicates situational awareness of all processing jobs status to leadership during the shift and expresses any potential timing concerns andrecommendpossible solutions.
Compiles,reviewsand submits detailed production information to internal and external customers.
Collects and analyzesprocessfor potential client cost savings and/or failure data todeterminecause and effect and recommendspossible solutionsasrequired.
Utilizes information obtained from various systems to make recommendationsregardingstaffing, overtime schedules, Service Level Agreement proposals and overall production efficiencies.
What Are We LookingForin This Role?
Minimum Qualifications
Bachelor's Degree
Relevant Experience or Degree in: Business or equivalent or a minimum of 6 years of training and related experience in lieu of degree
TypicallyMinimum 4 Years Relevant Exp
Experience in work sequencing
Preferred Qualifications
TypicallyMinimum 6 Years Relevant Exp
Prefer exposure to Lean/Six Sigma environment
Four years of experience maintaining fast-paced production machinery.
Experience troubleshooting production equipment that uses pneumatic, hydraulic or programmable control systems.
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - A seasoned, experienced professional with a full understanding ofareaof specialization; resolves a widerange of issues in creative ways. This job isthefully qualified, career-oriented, journey-level position.
Job Complexity - Works on problemsofdiverse scope where analysis of data requires evaluation of identifiable factors.Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal andexternal personnel inownarea of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Attention to detail -Logicalsequencing of multiple tasks with different constraints to achieve efficient, effective results
What we offer you
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Inclusive and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Global provider of financial technology solutions
Fidelity National Information Services (FIS) provides technology solutions for financial institutions and businesses worldwide, covering core banking, digital banking, and payment processing, as well as trading, risk management, and securities processing for capital markets. Its products are integrated software platforms and services that clients embed to process transactions, manage risk, and support digital channels, with revenue from software licenses, maintenance, and per-transaction fees. It differentiates itself by offering an end-to-end suite across banking, payments, and capital markets with a global client base, serving both large banks and smaller institutions in one integrated package. Its goal is to help financial institutions navigate digital transformation and operate more efficiently through reliable, scalable technology platforms and services.
Explore more opportunities at Fidelity National Information Services