Head of Delivery

Silver Cloud is looking for an experienced and commercially focused Head of Delivery to lead the performance, development and growth of our Client Transformation practice.
As a member of our Senior Management Team, you’ll have responsibility for the practice’s commercial performance, operational effectiveness, delivery quality and people leadership.
This is a broad leadership role for someone who can combine commercial thinking, consulting delivery and people leadership. You’ll translate business strategy and commercial opportunities into achievable delivery plans, ensuring we have the right capability, capacity and operating discipline to grow sustainably.
Working closely with our Commercial and Finance teams and fellow practice leaders, you’ll help develop compelling consulting propositions, strengthen delivery standards and ensure our clients continue to receive an exceptional experience, true to our ethos: We Consult Differently.

Location: Remote-first, with travel to client sites, company events and industry engagements as required, including Essex/London
Role: Permanent, Full-time (37.5 hours per week)
Reports to: Chief Operating Officer

Responsibilities

Practice leadership & strategy

• Own the Client Transformation practice operating plan, turning company priorities into clear objectives, delivery plans and measurable outcomes.
• Lead, coach and develop the consulting team, creating clear accountability and an inclusive, high-performing culture.
• Build a resilient and scalable practice that balances commercial performance, client outcomes and colleague wellbeing.
• Collaborate across Silver Cloud to strengthen the end-to-end client experience.

Commercial & financial performance

• Own practice performance against agreed revenue, gross margin, profitability and utilisation targets.
• Translate financial objectives into realistic delivery and resource plans based on contracted work, pipeline, capability and capacity.
• Maintain accurate revenue, capacity and resource forecasts, identifying risks and taking action where needed.
• Manage the balance of permanent consultants, associates and specialist resources.
• Oversee engagement economics, including scope, budgets, change control and margin protection.
• Partner with our Commercial team to assess opportunities and ensure they can be delivered successfully.

Resource, capability & delivery

• Maintain a forward-looking resource and skills plan aligned with client demand and strategic priorities.
• Identify capability gaps across HRIS advisory, selection, implementation, data, integration and transformation services.
• Oversee the allocation of people across engagements, balancing skills, availability, development opportunities, project requirements and cost.
• Own the quality, commercial health and successful delivery of Client Transformation engagements.
• Strengthen delivery governance and use project insight and lessons learned to continually improve how we work.

Clients & growth

• Act as a senior sponsor and escalation point for strategic or at-risk client engagements.
• Build trusted relationships with senior client stakeholders.
• Work across Client Success, Commercial and our wider practices to identify opportunities for repeat and complementary services.
• Lead the evolution of our Client Transformation propositions, ensuring they are relevant, deliverable and commercially viable.
• Contribute senior consulting expertise to proposals, pitches and solution design.
• Maintain awareness of developments across the HR technology and transformation market.

People leadership

• Set clear objectives and lead meaningful performance, development and career conversations.
• Develop our talent and succession plans and encourage knowledge sharing across the practice.
• Support the effective onboarding and integration of employees and associates.
• Champion collaboration across practices and locations.
• Encourage the practical use of AI, automation, data and technology where it can improve consulting quality and efficiency.

Requirements

We’re looking for someone who brings:

• Proven senior leadership experience within HR transformation, HR technology or management consulting.
• Experience taking accountability for the performance of a consulting practice or business unit.
• Strong commercial acumen, including revenue and margin management, forecasting, project economics and resource planning.
• Experience translating pipeline and contracted demand into practical capacity and delivery plans.
• Experience leading and scaling teams combining permanent consultants and external specialists.
• Strong consulting delivery governance, senior stakeholder management, client escalation and commercial change-control experience.
• Experience developing consulting propositions and working collaboratively with Commercial/Sales teams.
• A credible and empathetic leadership style, with the ability to set clear expectations, develop people and make sound decisions.
• Confidence using PSA, CRM and financial reporting tools. Experience with CMap, HubSpot, Microsoft 365 or similar would be advantageous.

Relevant professional or project management qualifications are desirable, but not essential.

Benefits

• Holiday: 25 days plus BHs
• Day off for your birthday
• Volunteering day
• Enhanced family, sick, and bereavements leave (and counselling)
• Pension through salary sacrifice with the Pension People
• WeCare – 24/7 helpline and Second Medical Opinion
• Flexibility from day one
• Comfort from home – reimbursed for office chair and eye care
• Profit share bonus scheme in place
• Refer a friend bonus
• Life insurance x3 annual salary
• Income protection (critical illness)
• Private healthcare
• Finally, but most importantly – a truly wonderful, support team