Director of Service Operations

Job Summary

The Director of Service Operations will serve as the head of TDIndustries’ Arizona truck-based service group, providing strategic leadership, direction, and guidance to service teams across the region. This position is responsible for ensuring service business goals are achieved, driving operational performance, and overseeing the successful execution of the service group’s initiatives. The Director will also ensure the Arizona Service team understands and complies with department and company policies, processes, and procedures while supporting the continued growth and success of the business.

Essential Duties

• Accountable for driving approximately $10M in annual revenue within Arizona Service’s truck-based service group, overseeing team activities, and delivering measurable business outcomes.
• Strategically develops annual business plans and financial budgets for the Arizona Service 12-month operating cycle, ensuring alignment with organizational goals. Collaborates with the Business Unit Leader to gain approval and meticulously monitors and manages business expenses to optimize budget utilization.
• Manages, monitors, and coaches direct reports (e.g., Sales Managers and Service Managers) on their productivity. Reviews Arizona Service technician productivity reports and provides feedback to Service Managers. Conducts timely, complete, and meaningful performance management conversations.
• Participates in and approves hiring decisions made by Arizona Service Sales Managers and Service Managers.
• Ensures that Arizona Service is operating within the guidelines of the company and the business unit while conforming to state and local codes.
• Reviews Credit Analysis Reports for Arizona Service and provides feedback to the Business Unit Leader. Attends accounts receivable meetings to ensure that accounts receivable collection goals are met. Works with Service Managers on accounts that are not meeting the required past-due collection goals.
• Serves as a liaison to internal company customers. Functions as the front-line point of contact for new business opportunities, training opportunities, training coordination, or other Arizona Service business unit activities.

Minimum Requirements

• A Bachelor’s Degree in Construction Management, Operations Management, Business Administration, Sales, Engineering, or a related field is preferred.
• Minimum of 7 years of progressive experience in mechanical (HVAC) operations management or related field.
• Advanced knowledge of mechanical (HVAC/Plumbing) processes, techniques and codes.
• Proven experience in managing operations of a mechanical (HVAC/Plumbing) service group/team with sales responsibilities.
• Experience with developing budgets and writing business plans.

Grow Your Career with TDIndustries

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

Join a growing team where your skills matter, and your future is built to last.

At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.