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Sprout

IT asset lifecycle management, secure disposal

Solutions Engineer - AI Systems

Hardware Validation & Testing +1Updated on Nov 10
Full-timeGarland, TX, USANo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience in data center hardware engineering, field engineering, systems integration, or a hyperscaler or original design manufacturer environment.
  • Direct hands-on experience with NVIDIA AI systems, including DGX or HGX A100 and H100 platforms, SXM and PCIe form factors, and NVLink and NVSwitch topology.
  • Working knowledge of InfiniBand fabric, including HDR and NDR, ConnectX adapters, Quantum switches, subnet management, cabling, and transceiver rules.
  • Broad enterprise server fluency across major original equipment manufacturer lines, including Dell EMC PowerEdge R and XE series, iDRAC, PERC controllers, and OpenManage.
  • Experience with HPE ProLiant and Apollo systems, including iLO, Smart Array, and Intelligent Provisioning.
  • Experience with Supermicro systems, including SuperServer and GPU chassis lines, IPMI, and Supermicro Update Manager.
  • Experience with Lenovo ThinkSystem systems, including XClarity.
  • Experience with Cisco UCS B and C series, fabric interconnects, and UCS Manager or Intersight service profiles.
  • Familiarity with original design manufacturer and hyperscaler equipment, including OCP form factors, Open Rack, and high-density sled and blade platforms.
  • Ability to interpret mixed manifests of enterprise equipment and quickly assess the equipment, configuration options, and work required.
  • Firmware and low-level configuration knowledge, including BIOS, BMC, IPMI, Redfish, and OEM-specific management tools and firmware bundles.
  • GPU diagnostics and fault interpretation, including XID codes, ECC and row remap behavior, bus and link faults, and firmware-level faults.
  • Knowledge of data center power and cooling fundamentals, including three-phase power, rack-level power budgeting, PDU configuration, and high-density air cooling; exposure to liquid cooling.
  • Ability to explain technical constraints to non-technical audiences clearly without oversimplifying or excessive technical detail.

Responsibilities

  • Provide technical support to Sales, spending approximately 60 percent of the workweek on this activity.
  • Run GPU diagnostics, interpret results from NVIDIA field diagnostics and DCGM, classify XID faults, and make disposition decisions.
  • Troubleshoot faults across GPUs, baseboards, NVLink and NVSwitch, power supply units, cooling, and fabric.
  • Configure and validate InfiniBand and Ethernet fabric, including adapter firmware, cabling, and transceiver compatibility.
  • Own configuration and assembly quality for systems built to customer orders.
  • Own burn-in and certification testing and sign off on units as sellable.
  • Feed accurate technical attributes into master data and inventory records so that Sales information matches equipment on the floor.
  • Perform BIOS, firmware, and BMC audits on inbound AI systems and hyperscaler equipment.
  • Document recurring technical questions in reusable reference material.
  • Maintain the internal configuration catalog, including what the company builds, build costs, and build requirements.
  • Train sales staff on a technical baseline so they can qualify opportunities without escalating every question.

About the Company

Sprout

IT asset lifecycle management, secure disposal

Sprout provides IT asset lifecycle management using web-based tools that can be tailored to each client's service preferences. It aims to improve reporting quality, shorten job processing times, and deliver measurable returns for customers. The company runs an integrated processing network that handles vendor management, logical and physical data sanitization, and brokering of used electronics. It emphasizes strong customer service and strict information protection, helping clients manage IT assets securely and efficiently. By reintegrating assets back into the supply chain, Sprout supports resource conservation. The service simplifies the disposal process from scheduling to reconciling disposed equipment and offers certificates, settlements, and data management solutions. The goal is to help organizations manage their IT assets securely, efficiently, and in a way that creates value while promoting reuse and responsible resource use.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
2014

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