Facilities Engineering Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with Company Match
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

The Facilities Engineering Manager serves to maintain the entire resort focusing primarily on front of the house operations including guest and owner units, also including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs. Ensure the upkeep of guest areas to maintain an attractive property. This position will respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

ESSENTIAL FUNCTIONS

• Conduct walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structure(s) of the resort, all mechanical, electrical, HVAC systems and any other related equipment.
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, grounds, Golf Clubhouse, Lodge, Marina, tennis center, restaurants, water park, pool complexes, fitness center, spa, and commercial spaces.
• Verify completion of all repairs, replacement, and renovation projects to offices and employee work areas.
• Assist in hiring, training, supervising, counseling, evaluations, disciplining department staff, and all other staff under direction of the Engineering Department.
• Providing professional development and recognition for their team is also very important.
• Adhere to all corporate-required purchasing policies and controls, including, but not limited to, all outside contractor bids, budgets, and schedules.
• Follow prescribed safety procedures for personnel and equipment by the company and OSHA.
• Maintain effective Energy Management and Preventive Maintenance programs and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the resort.
• Inform the Chief Engineer and Director of Engineering on a regular basis regarding the specific and overall condition of the building structure(s), related systems, and equipment offering prudent, cost-effective proposals for maintaining these systems.
• Access and input information into a computer and generate reports. Review and understand all agreements and ensure all HOA/CDD billings are accurate.
• Ensure all maintenance work which is performed on non-resort assets is properly billed to HOAs.
• Supervise necessary repairs and maintenance throughout the property. Assists in execution of capital projects, leading special projects, and property rehabilitations.
• Prepare technical data, bidding, project work, alterations, and repairs for properties. Must have basic knowledge of building codes.
• Actively train in fire prevention, environmental health and safety, and engineering systems.
• Attending all meetings regarding resort operations, i.e., department, fire, safety, health, and quality improvement.
• Oversee daily and weekly payrolls. Prepare departmental manpower schedules.
• Oversee water treatment programs.
• Attending morning walk-around as required.
• Professionally represent the resort in community and industry organizations and events.
• Participate as a team player with all departments.
• Provide constructive feedback to all departments.
• Be a leader and a role model to all employees.

POSITION REQUIRMENTS

• Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, or mechanical.
• Three to five years' previous maintenance experience is required, preferably in the hospitality industry to include restaurant/kitchen maintenance experience.
• Previous supervisory experience.
• Must have a valid driver’s license, motor vehicle background check will be completed.

SKILLS AND ABILITIES  

• Fluent in English language, must be able to convey information and ideas clearly.
• Bilingual (Spanish) is a plus.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must have a thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, and refrigeration equipment.
• Must have thorough knowledge of plumbing and electrical systems, maintenance of records of power, water, and fuel consumption.
• Ability to obtain and/or maintain any government required licenses, certificates or permits.
• Must have experience in office procedures, ordering materials, securing bids, and of city codes and other applicable building laws, building construction, blueprint reading, etc.
• May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
• This position holds multiple job functions at once, must be able to multitask and work under pressure and timelines.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.
• Must possess basic computational ability.
• Must possess knowledge of Microsoft Office & Outlook programs as well as ability to operate or learn to operate HotSOS maintenance program.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

What are we looking for?

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

• Must be able to work in all different types of spaces including confined and/or exposer to hot working environment on a daily basis. 
• Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. 
• Must be able to lift up to 50 pounds. 
• Must be able work in different types of weather, including high temperatures and humidity.  
• Operating a variety of equipment specific to each building or operation, along with safety equipment such as fire extinguishers.

SCHEDULE REQUIREMENTS

• Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to accommodate business needs, which will include working over 40 hours per week and responding to emergencies or unplanned operational needs after hours.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.