Office Supervisor

Description

University Physicians’ Association, Inc. is looking for a full-time Office Supervisor for University Plastic Surgeons, a busy physician’s office located at the UT Medical Center in Knoxville.

GENERAL SUMMARY OF DUTIES: Responsible for directing, supervising, and coordinating staff and activities at physician office to provide quality, cost-effective care.

RESPONSIBILITIES

1) Ensure efficient clinic flow.

2) Responsible for weekly payroll and staff schedules.

3) Establishment, in conjunction with Administrator, office policies in accordance with established physician office and hospital standards.

4) Initial employee training, mandatory yearly training, and monitoring of job performance including annual performance reviews.

5) Review and monitor, in conjunction with Administrator, office financial performance including physician CME, reimbursements, and operating costs.

6) Code charges, work with administrator.

7) Coordinates activities with billing office to include demographics and insurance, patient balances, overdue accounts. Gain expertise in billing office functions as they relate to charge capture and overall patient flow.

8) Ensure proper resolution of all customer satisfaction issues related to clinic sites.

9) Liaison between practice providers and office employees and between practice and outside vendors / hospital.

10) Review and implement processes that align with our quality measures and department goals.

11) Facilitate credentialing information as needed.

12) Other Duties as assigned by the Practice Administrator.

Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k with company match and immediate vesting, Critical Illness, and more!

Requirements

• Minimum of three (3) years of physician office supervision in health care organization required.
• Prefer experience working with both cosmetic (self-pay) as well as reconstructive billing to insurance.
• Prior coding experience required.