Quality Assurance Lead Coordinator

Overview

“ENGINEERING A BETTER TOMORROW”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

Position Summary

The Quality Assurance (QA) Lead Coordinator ensures the establishment, implementation, and maintenance of the Quality Management System (QMS) through audits, aiming for compliance and continuous improvement of the Quality and Food Safety System. This role promotes preventive actions to meet regulatory standards (HACCP, GMPs, ISO 9001, EFFCI, among others) and monitors non-conformances arising from various sources, ensuring products and processes are in line with client policies.

Responsibilities

Quality Management and Compliance

• Define KPIs and their criteria with a continuous improvement approach and governance.
• Update and control the Document Management System.
• Promote, influence, and ensure compliance with the Quality and Safety Management System.
• Maintain current quality certifications, executing actions based on risk analysis, potential and real nonconformities, and seeking continuous improvement.
• Implement new quality certifications aligned with business strategy.
• Ensure that the quality and safety requirements of the products and production processes are met, adhering to standards and policies (ISO 9001, ISO 22716, ISO 14001, ISO 45001, RSPO, BRCGS, EXCiPACT, FSSC2200, EFfCI, Kosher, Halal, etc.).
• Implement GMP practices applicable to Quality Assurance.
• Develop initiatives and programs to promote quality standards.
• Develop and deliver training.
• Manage budget and process invoices.
• Support other functions in QA-related aspects or inquiries.

Program Development

• Lead local Quality & Product Safety Committees.
• Set up and lead management reviews.
• Coordinate recall, non-conformance, and food safety teams.
• Develop special projects assigned by top management such as mapping processes, SOPs, or implementing 5S programs.

FSSC and EXCiPACT

• Maintain the QMS/ FSMS to keep all quality and food certifications: FSSC 22000, ISO 9001:2015, EFfCI, Kosher, Halal, and RSPO.
• Develop and monitor the annual internal and external audit program, including implementation.
• Pharma/ EXCiPACT expert – lead pharma certification projects.

Risk, Validation & Compliance

• Develop validation master plans.
• Develop cleaning and CCP (Critical Control Points) validations.
• Develop validation protocols.
• Continuously ensure compliance with validation programs and plans, as well as the evaluation of revalidation needs.
• Execute validations in accordance with the validation master plan and applicable protocols.
• Investigate system NCRs and root cause failure analysis.

Audit Responsibilities

• Develop and manage audit schedules.
• Coordinate internal and external audit scopes, objectives, and timelines.
• Assign internal and external auditors, ensuring appropriate expertise and availability.
• Maintain a qualified audit team and engage external consultants as needed.
• Oversee audit execution and compliance.
• Review and approve audit reports.
• Document and follow up through to closure on audit findings.
• Collaborate on action plans for audit findings, and
• Monitor trends and share insights from audit findings with leadership.
• Implement best practices in audit processes.
• Conduct internal audits and manage audit processes.
• Prepare audit result reports.

Tracking and Follow-Up

• Manage the follow-up of non-conformities and contribute to the preparation of root cause analyses.
• Ensure all audit findings are documented and followed through to closure.
• Monitor the quality metrics and report status to senior management.
• Develop and monitor the annual internal and external audit program, including implementation.

Regulatory Developments

• Maintain current quality certifications, executing actions based on risk analysis, potential and real nonconformities, seeking continuous improvement.
• Implement new quality certifications aligned with business strategy.
• Monitor the Foreign Supplier Verification Program-FDA.
• Assess legal requirements applicable to various sites.

Supplier Management

• Qualify and monitor suppliers, supporting supplier audits.
• Carry out and follow up on the supplier audits and internal audits program.
• Selection and monitoring of suppliers.
• Manage customer paperwork required for quality critical analysis (questionnaires, quality agreements, contracts, statements).

Continuous Improvement

• Define KPIs and their criteria with a continuous improvement approach and governance.
• Promote, influence, and ensure compliance with the Quality and Safety Management System.
• Develop initiatives and programs to promote quality standards.
• Implement and train risk analysis: FMEA & HACCP.
• Promote continuous improvement for quality processes based on external benchmarking.

Additional Responsibilities

• Update and control the Document Management System.
• Conduct quality onboarding for new employees.
• Investigate and respond to customer complaints and non-conformances.
• Provide feedback and approval during the new product introduction process.
• Manage budget and process invoices.
• Support other functions in QA-related aspects or inquiries.
• Perform and support other activities at other facilities/locations as requested by the direct supervisor.

Qualifications

Quality and Safety Management System Manager.

Product Safety Committee Leader.

Leader of the Product Safety Committees of all units for validation issues.

Internal Auditor Chem Manufacturing exp.

Chem Manufacturing exp.

Advanced knowledge in GMP requirements and ISO.

Ability to Lead/management.

Internal/External Audits.

BRCGS certification can be reviewed.

Experience Managing local Quality Management system.

Experienced Managing the updating and generation of procedures and protocols for the validation of equipment, systems, and/or processes.

Experience auditing.

Experience with Program Development.

Risk, Validation & Compliance.

Education Requirements

High School diploma or equivalent. 

EEO Statement

Tata Consulting Engineers USA, LLC (“TCE”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Fraud Alert

Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised all email communications from TCE will come from our business email addresses, which end in '@tataconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at www.tataconsultingengineers.com