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Vivenu

Full-service ticketing platform for events

Global Head of Professional Services

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$180k - $250k /yr

About the Job

Requirements

  • At least 10 years of experience in Professional Services or Enterprise Delivery leadership, including at least 4 years managing global teams.
  • Prior experience as a VP or Head of Services, or as a Consulting Practice Lead.
  • Ability to define career ladders and delivery key performance indicators for speed, quality, customer satisfaction, and margins, and to cultivate a high-performance culture across distributed teams.
  • Proven track record managing unit profit and loss, project margins, and billable utilization.
  • Proven track record building a Professional Services function from the ground up and scaling it into a mature delivery organization.
  • Cross-functional leadership experience aligning with C-level peers across Sales, Product, the Chief Technology Officer organization, and Finance while navigating competing Executive Leadership Team priorities.

Responsibilities

  • Define the global Professional Services strategy, operating model, and service catalog; build the hiring pipeline, make initial key hires, and scale the team across EMEA, North America, and Australia.
  • Own services revenue, margins, utilization, and pricing, including the pricing model for implementation work.
  • Work with Legal to create master services agreement and statement of work templates, a change-order process, and related contract documents; own pre-sales scoping and statement of work creation for headless website builds, third-party integrations, and customers’ digital ecosystems; collaborate with Sales, Customer Success, Solutions, and Product.
  • Lead implementations for strategic customers and marketplace partners, including integrations and custom work; build and maintain implementation playbooks for common use cases.
  • Guide complex scoping using architecture and application programming interface expertise; build internal tools to shorten delivery time; collaborate with Engineering and Product on the product roadmap and field learnings, defining boundaries between the core product, marketplace solutions, and custom work.
  • Structure enterprise deals with Sales; work with the Vice President of Partnerships to build a network of systems integrators and agencies delivering on the platform.
  • Define delivery speed, quality, margin, and customer satisfaction key performance indicators and report against them; define career paths and required certifications; hire, develop, motivate, and inspire the workforce.

Desired Qualifications

  • Experience in roles such as engagement manager, project management, and architect or developer.
  • Background in high-scale ticketing systems or systems integrator/agency models, or similar.

About the Company

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Vivenu

Full-service ticketing platform for events

Vivenu is a unified ticketing platform for planning, marketing, and analyzing event ticket sales. It helps organizers fully own their ticketing operations, giving them control over revenue and customer data and removing tedious workflows. The product works as a full-service platform that lets users create personalized ticket shops, manage all sales channels and contingents in one place, and use analytics to optimize sales. It differentiates itself by prioritizing ownership and control for organizers, consolidating all ticketing tasks into a single system rather than relying on traditional, fragmented platforms, and supporting events from small scale to very large. Its goal is to disrupt the traditional ticketing market by returning power to event organizers and making the ticketing process easier and more effective, so clients can run their events and increase ticket sales.

Company size
51-200
Company stage
Series B
Total funding
$65.4M
Headquarters
Düsseldorf, Germany
Founded
2018

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