Salary Range: 85000 to 95000 (Currency: USD) (Pay period: per-year-salary)

Key Responsibilities:

• Own the end-to-end customer billing processes and experience: Manage all billing communications, ensuring a seamless process for both patients and health plans.
• Claims Management: Follow up on claims submissions to monitor reimbursement, communicate directly with our RCM partners and health plans to resolve billing matters.
• Error Analysis: Research, analyze, and review submitted claim errors and rejections, identifying areas for correction and implementing necessary changes to improve accuracy.
• Reporting and Documentation: Handle and prepare insurance claims and billing reports, contributing to the month-end closing processes.
• Stakeholder Liaison: Act as the primary liaison between internal stakeholders (including finance, product, and engineering teams) and external partners, ensuring effective communication and resolution of billing issues.
• Process Improvement: Identify pain points in our processes and systems, collaboratively arrive at requirements with stakeholders, and work with Engineering to provide feedback on developed solutions.
• Mentorship and Team Building: Support the growth of the RCM team, providing guidance and potentially adding new resources to enhance team capability.

You will:

• Own the end to end customer billing processes and experience to manage all billing communications
• Follow up on claims submission to monitor reimbursement, communicate directly with our RCM partners and health plans to resolve billing matters
• Research, analyze, and review submitted claim errors and rejections, identifying areas for correction and implementing necessary changes to improve accuracy. 
• Handle and prepare insurance claims and billing reports and contribute to the month end closing processes
• Address patient and health plan billing issues in collaboration with health plan managers.

You are:

• Advocate for Foodsmart by identifying and actively addressing challenges and roadblocks that may hinder reimbursements.
• Secure timely and complete reimbursements for the company by driving successful claims submissions through proactive efforts.
• Take pride in your work and approach every project with enthusiasm and excitement.
• Adaptable 

You have:

• Possesses 3-5 years of expertise in patient or medical billing, including claims submission and processing.
• Proficiency with Google Suite, including Google sheets and slides
• Tangible outcomes throughout your career, or at minimum a proven curiosity, to enhance systems and product for improved claims collections and data visibility 
• Previous experience working with different EMR and RCM softwares, as well as a diverse set of health plan portals
• Strong written and verbal communication skills in working with health plan partners to resolve payment issues favorably