Associate Services Operations Manager 2

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Overall administration and coordination of operational activities for Association Services including compliance, risk and regulations. Perform supervisory responsibilities and required tasks. Association Services BURA, Risk Manager; Identify risk, evaluate and implement controls to prevent or mitigate those risks. Lead in the coordination of business unit audits, compliance, regulatory exams and risk assessments. Lead associate for Risk & Control Self-Assessment (RCSA), Business Continuity Plan, Regulatory Change Management, Breaches/Incidents, Operational Risk Management Incident and Loss Events. Vendor Manager and a member of the Complaint Management review team; review complaints to look for trends. Work on projects to enhance or create new services to support department growth, revenue and remain competitive. Meet deadlines. Work with department teammates to provide support and offer solutions to meet client needs. Evaluate obstacles and determine solutions to ensure client and non-client issues are resolved. Provide excellent service to external and internal clients in a non-client facing environment across the footprint.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

• Perform supervisory duties; training, feedback, coaching and performance reviews.
• Plan, direct activities to ensure appropriate staffing and production levels are maintained to meet deadlines and client expectations.
• First Line of Defense Business Unit Risk Administrator (BURA). BURA plays a significant role in coordinating the end to end Risk and Control Self-Assessment (RCSA) implementation.
• Determine risk appetite and implement controls to mitigate risk while meeting client and non-client’s needs.
• Evaluate, create and implement new processes to comply with regulatory and bank policy requirements.
• Review bank policies and standards to create written procedures and/or instructions to support client and non-client needs while remaining within corporate guidelines and ASD risk appetite.
• BSA/AML/OFAC ASD Officer- Ensure Business Unit is in compliance of regulations by working with Teammates and Financial Crimes on procedures, processes and internal controls.
• Overall efforts to detect and prevent money laundering, terrorist financing and other financial crimes.
• Risk and Control Self-Assessment (RCSA) - Self-identify, evaluate, implement and monitor controls to reduce the threat that an event or action will adversely affect the business unit’s ability to achieve its objectives and to successfully execute its strategies.
• Establish Control Tests and Key Indicators to monitor risk, including implement corrective action plans to mitigate risks.
• Schedule meetings with ASD RCSA Team to meet RCSA requirements.

Manage other required regulatory and compliance activities:

• Business Continuity plan and annual test exercise. Maintain well documented department plan.
• Coordinate and communicate actives during an event. Emergency Team Leader for ERP.
• Regulatory Change Management- Document how new or changes in regulations affect ASD processes.
• Determine controls.
• ORM Incident & Loss Event, Breach of sensitive or restricted information, Recovery & Resolution Planning (RRP), Vendor Manager for NCP contract.
• Access Reviews – Perform department Access and Privileged Access Reviews.
• Review processes and workflows to seek improvements while evaluating controls to mitigate risk.
• Maintain a strong understanding of business unit’s products, processes and technologies.
• Active participant in projects to enhance or create new services to support department growth, revenue and remain competitive.
• Plan and conduct monthly Operations meetings. Provide agenda and notes for each meeting.
• Review and approve operational expenses, review business unit reports including ASD financials looking for trends, prepare annual plan/budget.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in banking, finance or related field or equivalent education and related training.
• Ten years management experience; client services, operations, compliance, regulatory and risk experience in the financial industry.
• Strong working knowledge of overall bank operations and payment processing. 
• Evaluate information, compare to bank policy & procedures, internal processes, assess client need, weigh the risk and determine an equitable solution
• Ability to work independently and as a team member.
• Make independent decisions and establish work priorities.
• Ability to manage multiple projects and meet strict deadlines
• Adapt to and function in a changing environment
• Experience with vendor management, contracts.
• Excellent written and verbal communication skills required to handle frequent contact with both internal and external clients
• Ability to work and communicate with all levels of personnel within the organization
• Above average skill level of organization, time management and analytical ability in order to gather and interpret complex data and find solutions to unusual or challenging problems
• Manage a high volume of emails
• Demonstrated proficiency with computer applications, such as Microsoft Office products.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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