Clinical Quality Coordinator LPN - Internal Medicine

SummitHealth isseeking a Clinical Quality Coordinator, Licensed Practical Nurse (LPN) to join theInternal Medicinedepartment. 

Overview:

• Coordinates compliance with Clinical Quality Requirementsrequiredfor ACO/PCMH atSummit Healthin conjunction with the Director of Clinical Operations.

• Activelyparticipatesin concurrent and retrospective casereviewtoassurethat evidencebasedbest practices are implementedtimelyfor patients. 

• Tracks complianceofquality measures and provides physician and staff education relating to the externally reported measurements. 

• Assistsin the planning and implementation of interventions to ensure evidence-based practices are followed (i.e.Preventive Measures for colorectal and breast screening, vaccinations, Disease Management for Diabetes, Hypertension and Hyperlipidemia, and any other identified Gap in care). 

• Works closely with providers, supportstaffand other members of the organization bydemonstratingeffective communications,teachingand negotiating skills. 

• Isaccountable for quality assessment and efficient coordinated care. 

• Coordinates the day-to-day review of patient flow as part of a healthcare team byassistingin planning and implementing care interventions while promotinghigh qualitypatient care in a professional,efficientand safe manner. 

• Directs the team member as neededin order tosupport andmaintainhigh-quality patient care. Leads team huddlesregardingpatient care. 

• Providesassistancewith referrals to Palliative Medicine and Case Management as well as site specific injection schedules. 

• Expectedto keep relevant knowledge up-to-date and apply it to everyday practice. 

• Effectively communicates with all team members to support a cohesive work environment. 

Essential Functions and Job Responsibilities:

• Based on Dashboard Metrics, reviews each patient's plan of care to ensure that all quality metrics are being met, including those related to Preventive Measures, Disease Management, Gaps in care, medications, diagnostic testing, education, and other areas. 

• Routinely coordinates interdisciplinary care rounds with physicians, mid-level providers, support staff, case managers, respiratory therapists, pharmacists, dietitians, and otherappropriateSummit Healthpersonnel. 

• Serve as liaison to physician: Serves as the "point person" who communicates and assists withunderstanding ofdashboard metrics and opportunities to improve patient care, internal processes andwork flowsto the physicianand alsorounds with physicians to discuss the patient's clinical status and ensure that critical information is shared. 

• Facilitate quality improvement, including identification and dissemination of best practices: Reviews data and trends from reports generated bySummit Healthtodeterminesystem performance related to patient outcomes and then suggest areas for improvement. For example, review adherence with ACO,NCQAand contractual reporting requirements compared with the EMR.Identifieseducation, workflow,processor documentation/template enhancements. The coordinator meets with RN Clinical Manager, and/or Director of Clinical Operations to discuss individual nurse performance issues and/ordeterminewhether a system-wide performance improvement initiative iswarranted. Clinical Coordinator alsoidentifiesbest practices for implementation. 

• Mentor and coach support staff: Clinical coordinator orients all new clinical staff to ACO, PCMH requirements, provides ongoing mentoring, coaching, and education to all clinical support staff members. They also conduct site-wide training and education related to topics such as Medicare Wellness, Disease Specific Competencies, Emmi,peak flow, Asthma Actionplansand all other department wide performance improvement initiatives. 

• Communicate with patient/family: to review outlier metrics andassistthe facilitation of scheduling follow-up asappropriate, convey any patient and family concerns to physicians. 

• Office Visit – Provides routine office visit care, follow up, charting, desktop management, clerical support, carecoordinationand patient satisfaction as neededin order tomaintainoptimalpatient care and throughput. 

• Other – duties as assigned. 

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:​

• LPN NYS license 

• BLS certified upon hire

• Strong computer skills 

• Strong organizational skills, able to multitask in fast paced environment 

• Excellent communicationskills;both written and verbal 

• Excellent time management skills 

• Able toidentifyknowledge deficits of staff/physiciansregardingDashboards and Metrics 

• Ability to prioritize, organize and manage multiple activities with limited supervision 

• Ability to work both independently and as part of a team 

• Ability to think critically, motivate staff to meet department quality goals, and work with minimal supervision in a stressful environment 

• Experience with EMR preferred