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Delivery Hero

Global online food delivery marketplace

Supply Excellence Analyst - Bulgaria

Business OperationsUpdated on Nov 9
Full-timeSofia, Bulgaria

About the Job

Requirements

  • A university degree in Economics, Engineering, Mathematics, or a related field is a plus.
  • Previous experience in a fast-paced and demanding environment, such as consulting or the tech industry.
  • Experience in the delivery or on-demand industry is considered a plus.
  • Proficiency with Google Suite or Microsoft Office.
  • Based in Sofia or willing to relocate.
  • Fluency in Bulgarian and English.
  • Strong analytical skills with a results-oriented, autonomous, and efficient mindset.
  • Ability to challenge and debate issues of importance to the organization.
  • Capacity to approach situations from different perspectives and propose creative solutions.
  • Persuasive communication, attention to detail, and evidence-based reasoning.
  • Collaborative and adaptable, with a strong commitment to getting the job done.

Responsibilities

  • Manage the main processes at the base of Glovo operations daily, proactively working to improve and optimize them.
  • Develop processes and long-term projects to improve the efficiency of the operational setup, reporting directly to the Operations Manager and the country leadership team.
  • Identify industry trends and act proactively to outperform competitors, with a focus on rider experience.
  • Collaborate with the Operations team to guarantee the best possible user experience and position Glovo as the favorite delivery app for riders and customers in Bulgaria.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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