IHG

Global hotel company

Head Housekeeper

Janitorial ServicesConfirmed live in the last 24 hours

Full-timeVirginia, USA$17.75 - $26.47In-person

About the Job

Requirements

A high school diploma, secondary education, or equivalent is required.
At least one year of housekeeping experience, including some supervisory training or experience, is required.
The employee must be able to speak the local language or languages.

Responsibilities

Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees.
Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
Educate and train employees in compliance with governmental and safety regulations, and ensure staff are properly trained and have the tools and equipment needed to perform their duties.
Promote teamwork and quality service through daily communication and coordination with other department heads.
Assist with deep-cleaning projects and/or support housekeeping staff during high-volume periods as needed.
Check public areas, guest rooms and suites, equipment, and linens for cleanliness and good repair, and advise team members about areas for improvement.
Perform necessary housekeeping duties, including making beds, vacuuming, and cleaning guest suites to ensure guest satisfaction.
Handle complaints and special requests to achieve guest satisfaction.
Comply with the special needs and requests of guests, VIPs, and repeat visitors.
Help prepare the annual departmental operating budget and financial plans, monitor the budget, and control expenses with a focus on increased productivity.
Maintain proper inventory levels and manage cost per room for supplies and labor, including linen reuse and laundry operations.
Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining environmental initiatives, including container recycling and cleaning agents.
Maintain procedures for the security of lost-and-found items as needed.
Perform other duties as assigned and, when needed, serve as manager on duty.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Key Accountabilities

People

Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Promote teamwork and quality service through daily communication and coordination with other department heads.
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
Handle complaints and special requests to achieve complete guest satisfaction.
Comply with special needs and requests of the guests, VIPs and repeat visitors.

Financial

Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Responsible Business

Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
May maintain procedures for security of lost and found items.
Perform other duties as assigned. May also serve as manager on duty.

Accountabilities

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Key Skills & Experiences

High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
Must be able to speak local language(s).

Hiring Salary: USD 17.75 - 26.47

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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