Full-Time
Oracle Service Support Lead
Sopra Steria
10,001+ employees
IT consulting, digital services, and transformation
No salary listed
Noida, Uttar Pradesh, India
In Person
Bachelor's, Master's, MBA
 IT Operations (1) |
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- Strong knowledge of Oracle EBS and Oracle Fusion Finance applications.
- Good understanding of finance modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Procurement, and Purchasing.
- Experience with ServiceNow, TOPdesk, or similar IT service management tools.
- Good understanding of Oracle application support processes.
- Strong understanding of ITIL Service Management processes.
- Strong leadership and people-management skills.
- Effective decision-making under pressure.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced production support environment.
- Eight to twelve years of IT application support experience.
- Three to five years of experience leading Oracle EBS and/or Oracle Fusion application support teams.
- Experience managing global support operations and production support environments.
- Proven experience in service-level agreement and key performance indicator management, audits, and service governance.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- MBA in Finance, Bachelor of Commerce, Master of Commerce, or Master of Computer Applications.
- Provide operational support for Oracle EBS and Oracle Fusion Finance applications.
- Manage the end-to-end lifecycle of incidents, service requests, problems, and major incidents.
- Ensure timely resolution of production issues while meeting agreed service-level agreements.
- Coordinate with functional, technical, infrastructure, database, and integration teams for issue resolution.
- Drive root cause analysis and implement preventive actions for recurring issues.
- Participate in change-management activities, including impact assessment and release support.
- Act as the major incident manager for critical business-impacting incidents.
- Lead incident bridge calls and coordinate cross-functional teams during service outages.
- Provide timely communication and executive updates to business stakeholders.
- Ensure post-incident reviews and lessons learned are completed.
- Monitor and report on operational key performance indicators and service-level agreement performance.
- Identify service-improvement opportunities and drive continual service-improvement initiatives.
- Manage ticket backlogs, aging incidents, and service-request queues.
- Prepare weekly and monthly operational reports and management dashboards.
- Support internal, external, ISAE, SOX, and information-security audits.
- Ensure operational processes comply with ITIL standards and organizational governance.
- Maintain process documentation, standard operating procedures, knowledge articles, and audit evidence.
- Support risk assessments and compliance initiatives.
- Lead and mentor a team of Service Support Analysts.
- Manage workload allocation, shift planning, performance reviews, coaching, and career development.
- Identify training needs and develop team capabilities in Oracle Fusion, Oracle EBS, and ITIL processes.
- Build relationships with business users, service delivery managers, vendors, and technical teams.
- Conduct service-review meetings and provide operational updates.
- Ensure customer satisfaction through proactive communication and service excellence.
- ITIL Foundation certification is preferred.
- Oracle Fusion certifications are an added advantage.
Sopra Steria provides consulting, digital services and solutions to help large organizations transform their business through technology. Its offerings cover strategy, systems integration, cloud, cyber security, software development, and managed services, designed to be delivered end to end—from assessing needs and designing a plan to implementing and operating IT systems. The company combines deep knowledge of many industries with a collaborative approach to tailor projects to each client and to deliver measurable, sustainable improvements in performance. Differentiators include its European scale (about 51,000 employees across roughly 30 countries), broad scope—from strategy to operation—and emphasis on practical outcomes that help clients stay competitive. The group’s goal is to put digital to work for its clients in a way that creates a positive, more productive future for all stakeholders.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paris, France
Founded
1968
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Simplify's Take
What believers are saying
- H1 2026 revenue grew 4.1% to €2.959 billion, with 9.6% operating margin.
- Underlying organic growth accelerated to 5.3% in Q2 2026, lifting guidance.
- Defense, security, and space drove momentum after May 2026 acquisitions.
What critics are saying
- Sopra Steria's DWP challenge against Capita targets a 2028 trial and damages.
- The SFT program's conclusion still drags 2026 revenue by roughly two points.
- A failed UK shared-services strategy would hollow out SSCL's government franchise.
What makes Sopra Steria unique
- Sopra Steria deepens sovereign defense and space capabilities with Starion, Nexova, and Uavia.
- CIMPA plus Digital Product Simulation expands Dassault Systèmes 3DEXPERIENCE PLM reach in Europe.
- Red Hat and Curiosity partnerships position Sopra Steria for sovereign edge-AI deployments.
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Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
Paid Vacation
Paid Holidays
PTO/vacation
Unlimited Paid Time Off
Flexibility in schedule
Company News
Sopra Steria has completed its acquisition of Digital Product Simulation through its CIMPA subsidiary, expanding the European technology group's product lifecycle management and digital engineering capabilities. Financial terms were not disclosed. Digital Product Simulation provides simulation and PLM solutions to industrial customers, supporting companies in digitally designing, testing and managing complex products throughout their lifecycles. The business generated approximately €12 million in revenue under IFRS during 2025 and employs over 115 engineers specialising in digital simulation and PLM systems. The acquisition strengthens Sopra Steria's ability to offer end-to-end PLM services and expands its capabilities involving Dassault Systèmes' 3DEXPERIENCE platform. The acquired team will join CIMPA, Sopra Steria's PLM-focused subsidiary. Sopra Steria expects the acquisition to enhance support for industrial companies in aviation, defence and nuclear energy sectors.
Sopra Steria has completed a €40 million share buyback programme announced in May 2026. Between 27 May and 29 July 2026, the European tech company purchased 271,471 shares at an average price of €147.35 per share. The buyback represents 1.4% of shares outstanding. The repurchased shares are intended to be retired. Sopra GMT, the group's management holding company, will ensure it does not exceed 30% of voting rights following the retirement by converting shares to bearer shares. Sopra Steria employs 51,000 people across nearly 30 countries and generated revenues of €5.6 billion in 2025. The company provides consulting, digital services and solutions to clients across Europe.
Sopra Steria reported revenue of €2,958.9 million for the first half of 2026, up 4.1% in total. Organic growth reached 3.0%, with underlying organic growth at 4.9%. The company's operating margin on business activity improved to 9.6%, compared to 9.2% in the first half of 2025. Net profit attributable to the group rose 3.0% to €146.3 million. Underlying organic growth accelerated in Q2 to 5.3%, up from 4.4% in Q1. Free cash flow stood at -€143.6 million, a slight improvement from -€145.9 million in the same period last year. Based on these results and second-half outlook, Sopra Steria revised its full-year organic revenue growth target upward whilst confirming other targets.
Sopra Steria has appointed Laura Chaubard to lead its Defence, Security and Space vertical, effective 1 September 2026. A graduate of École Polytechnique and former director general of the institution, Chaubard will join the group's executive committee. The vertical accounted for 13% of Sopra Steria's revenue in 2025 and serves armed forces, governments and critical infrastructure. The appointment comes as Europe increases defence and security spending whilst seeking strategic autonomy from non-European players. In May 2026, Sopra Steria acquired Starion and Nexova, strengthening its capabilities in space and cybersecurity. The company's subsidiary CS Group is a recognised integrator of critical defence and security systems.
Sopra Steria has extended its strategic collaboration with Red Hat to industrialise sovereign-ready embedded AI for deployment from data centres to constrained field equipment. Announced at Eurosatory, the initiative targets environments where AI is most critical, including defence systems, public services and critical infrastructure. The solution addresses the challenge of moving AI from proof of concept to reliable field operation. Red Hat provides open building blocks whilst Sopra Steria integrates, secures and operates them as a deployable system. The platform uses Red Hat OpenShift AI for model training, Red Hat Device Edge for lightweight models on field equipment, and Red Hat Edge Manager for automated maintenance across device fleets. Applications include transport fleet logistics, public terminal infrastructure, and regulated communications, enabling real-time processing whilst maintaining operational continuity during connectivity disruptions.