Two95 International

ServiceNow Business Analyst and Implementation Specialist

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Six to eight years of business analysis experience, including at least three years working with ServiceNow.
Strong understanding of ITIL processes, including Incident, Problem, Change, Request, and CMDB.
Hands-on experience with relevant ServiceNow modules such as ITSM, ITOM, SPM/ITBM, HRSD, or CSM.
Experience with Agile/Scrum delivery and JIRA or ServiceNow Agile Development.
Strong documentation skills, including BRD/FSD and RTM.
Excellent stakeholder management and written and verbal communication skills.

Responsibilities

Elicit, analyze, and document business requirements, converting them into user stories, acceptance criteria, and process flows.
Map current-state processes to ServiceNow out-of-the-box capabilities and recommend configuration over customization.
Work with developers and architects through backlog grooming, sprint planning, and design walkthroughs.
Configure low-complexity items, including forms, flows, catalog items, and reports or dashboards, where required.
Drive user acceptance testing, including test scenarios, defect triage, and sign-off; prepare training materials and standard operating procedures; and provide go-live support.
Support data alignment, governance, and post-release adoption tracking.

Desired Qualifications

ITIL v4 Foundation certification.
ServiceNow CSA and CIS certifications.

ServiceNow Business Analyst and Implementation Specialist

Two95 International Inc. · Kuala Lumpur, Malaysia · Full-time · Posted 2026-10-01

Workplace: on_site

Description

Role purpose: Bridge business stakeholders and the ServiceNow platform team — translate process needs into well-defined, buildable requirements across ITSM/ITOM/ITAM/other ServiceNow modules and related workflows.

Key responsibilities

Elicit, analyse and document business requirements; convert them into user stories, acceptance criteria and process flows.
Map current-state processes to ServiceNow out-of-the-box capability; recommend configuration over customisation.
Work with developers/architects through backlog grooming, sprint planning and design walkthroughs.
Configure low-complexity items (forms, flows, catalogue items, reports/dashboards) where required.
Drive UAT — test scenarios, defect triage, sign-off — plus training material, SOPs and go-live support.
Support data alignment, governance and post-release adoption tracking.

Skills and experience

6–8 years business analysis experience, with 3+ years on ServiceNow.
Strong grasp of ITIL processes (Incident, Problem, Change, Request, CMDB); ITIL v4 Foundation preferred.
Hands-on with ServiceNow modules such as ITSM, ITOM, SPM/ITBM, HRSD or CSM (as relevant).
Agile/Scrum delivery, JIRA or ServiceNow Agile Development, strong documentation skills (BRD/FSD, RTM).
Excellent stakeholder management and written/verbal communication.
ServiceNow CSA and CIS certifications desirable;

Apply

Apply at Two95 International Inc.

About the Company

Two95 International

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Two95 International

See more jobs