Communications Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the Role

The Communications Manager role is a strategic and operational role responsible for driving consistency, quality, and impact across all client-facing communications within the region. You will serve as the regional steward of the Account Communications Plan—ensuring its effective execution, measurement, and continuous improvement. This role bridges strategy and delivery, supporting frontline teams through training, content enablement, and performance insights.

Key Responsibilities

• Account Communications Plan Execution: Lead end-to-end implementation of the regional Account Communications Plan—including cadence governance, channel alignment (email, intranet, newsletters), stakeholder coordination, and KPI tracking (e.g., open rates, engagement lift, feedback loop closure).
• Communications Training & Enablement: Design and deliver practical, role-specific comms training for account managers, service leads, and support teams—focused on tone, clarity, compliance, and client-centric messaging.
• Newsletter Leadership: Oversee regional newsletter strategy—curating content, managing editorial calendars, coordinating contributors, and measuring readership impact and feedback.
• Client Satisfaction (CSAT) Management: Own end-to-end delivery of the annual regional CSAT survey—including distribution, response analysis, report development, and actionable insight briefing for leadership and account teams.
• Performance Reporting & Insights: Produce quarterly communications performance dashboards and an annual CSAT & Comms Effectiveness Report—highlighting trends, gaps, and recommendations tied to client experience and retention goals.
• Cross-Functional Collaboration: Partner with Marketing, HR, Client Experience, and Operations to align comms initiatives with broader regional priorities and JLL brand standards.

Location:

Remote –Makati, Philippines

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.