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Mercier Consultancy Group

Dutch Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid EU passport is mandatory.
  • Strong digital literacy and ability to navigate online retail tools and platforms.
  • Ability to relocate to Greece to fulfill the Dutch-speaking job requirement.

Responsibilities

  • Provide customer support for bol via phone, email, and chat.
  • Assist customers with order tracking, returns, and navigating the online retail ecosystem.
  • Resolve complex inquiries about retail product specifications and account management.
  • Maintain customer satisfaction and uphold the reputation of the e-commerce brand.
  • Collaborate with international teams to optimize retail service workflows and customer experiences.
  • Contribute to internal performance metrics focused on efficiency and quality in retail support.
  • Handle sensitive retail transactions and inquiries with precision and professionalism.

Desired Qualifications

  • Previous experience in retail, customer service, or a related sector.

About the Company

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