Ecommerce Manager

Job Description

We have a new opening for an eCommerce Manager. In this role you will collaborate with our team to ensure the highest level of customer satisfaction. You will support our eCommerce division as well as other sales channels.

Responsibilities:
• Ensure all account metrics are in top tier of performance
• Collaborate with the warehouse to make sure RMA/Replacements are issued timely
• Establish and maintain data integrations
• Monitor seller performance, and maintain required minimum metrics
• Ensure same day dispatching of orders by warehouse
• Reconcile Amazon inventory activity in 3rd party warehouses
• Creating cases with Amazon for FBA removals orders
• Identify product, service, and marketplace issues and resolve them timely
• Recommend merchandising opportunities to improve inventory turnover
• Provide proactive feedback to the team for continuous improvement of the company's product offerings, and competitive positioning
 

Qualifications

Qualifications:
• 2+ years of proven customer service or sales support experience or related field
• Experience with Amazon FBA preferred
• Proven multi-tasker with attention to detail
• Experience buying and selling on eBay or other online platforms, especially with high-value items (preferred but not required)
• Experience with consumer electronics and accessories helpful but not required
• Have excellent oral and written communication skills
• Be highly motivated and excited to work in a start-up, entrepreneurial, dynamic environment
• Be personable and able to interact well with customers and provide excellent service
• Be process oriented with ability to define and continually refine best practices and processes
• Proficiency in Microsoft Office applications

Additional Information

All your information will be kept confidential according to EEO guidelines.